Explore Lucidya: Newsletters & Agentic CX Insights

العربية

Stay ahead of the shift to agentic CX. We deliver real-world AI strategies, market intelligence trends, and practical advice on closing the complete CX loop. Learn how leading teams sense customer signals, orchestrate smart workflows, and execute autonomous resolution that continuously optimizes results.

August 2026

Stop automating dysfunction. Layering AI shortcuts over broken support workflows just speeds up silent mistakes. Explore how aligning your team, incentives, and systems creates traceable processes and stronger customer trust.

July 2026

Explore how brands can join the World Cup trend with the right timing, audience insight, and cultural context, while avoiding forced content and risky references.

June 2026

Tired of endless AI testing? Discover how to stop the pilot sprawl and safely move your operational load to an accountable AI agent setup.

May 2026

Cut rereads, repeat contacts, and tool switching by closing tickets the first time. Practical diagnostic, resolution model, and 20-min masterclass inside.

Mar 2026

From the Year of AI to the reality of autonomous resolution: hear from our CEO, explore Lucidya’s Enterprise AI Agent platform, catch upcoming CX-PLORE sessions, and get the latest product updates + a quick round-up of must-reads.

Feb 2026

Our CEO on building vs. buying AI Agents, YouTube & Snapchat now live as data sources, Asiri & Shim on AI replacing tasks not roles, Frost & Sullivan's CX in MENA report co-authored with us, and March 31 masterclass on turning support data into decisions.

The House of CX | Lucidya's 2025 end-of-year report

Welcome to the House of CX: Lucidya's 2025 end-of-year report reimagined as an interactive journey. Explore our gallery, kitchen, courtyard, and rooftop to discover a year of intelligent growth.

Oct & Nov 2025

Explore our new website on your terms, relive big Gamechangers moments, give your customer relationships a little fix, and catch the masterclass replay anytime.

September 2025

Powerful insights from our CTO on customer loyalty, exclusive event recaps, a summer travel report, and masterclasses to elevate your customer experience strategy.

August 2025

New AI research on data privacy and LLM optimization, award-winning team recognition, advanced social monitoring features, and expert insights on building high-performing customer-focused teams.

July 2025

Lucidya's historic $30M Series B milestone, 4 red flags your media monitoring tools miss, competitive intelligence strategies (wins AND failures), CX localization in Arab markets, and our upcoming masterclass.

June 2025

Saudi MCIT Minister visits Lucidya HQ, new interface launch, 3 industry awards including Best AI CXM Platform, major enterprise clients join, upcoming CX-PLORE masterclass on Surveys + Social Listening

May 2025

CEO earns Inc. Arabia Gamechanger title, we hosted multiple industry roundtables, new AI alerts training drops, Al-Ahli fan insights + customer data strategy rethink

April 2025

Asiri takes the Gov AI Summit stage, we secured $1.3M funding, AND cracked the code on what airline passengers REALLY said during Eid (+ 8 CX mistakes you're making right now!)

March 2025

LEAP 2025 social listening insights, the untold story of Saudi’s AI strategy, a one-on-one with our Marketing VP on performance vs. loyalty, and an exclusive learning session with top industry experts.

February 2025

LEAP 2025 highlights, exciting new partnerships, plus an exclusive interview with our CCO you won’t want to miss.