Many companies in Saudi Arabia understand the importance of customer experience, but they're still figuring out how to operationalize it at scale without losing the human element that makes it work. We were honored to take part in the E3 Customer Experience Conference as a silver sponsor to provide foundational answers to the critical questions guiding CX-curious companies toward meaningful growth.
Our latest roundtable in collaboration with Infobip brought together visionary leaders from the public sector to explore what effective governance requires in practice. The ensuing dialogue on improving citizen experience through better data integration and faster response revealed both shared challenges and actionable solutions. We wrapped the session not merely informed, but reaffirmed in our mission to equip government entities with the tools and intelligence needed to serve citizens with intention.
Our CTO Dr. Zuhair was the first to admit that when Lucidya started the SOC2 journey, he expected it to work like most certifications: pass the test, frame the certificate, done. In reality, maintaining that standard for three years straight came with its own set of lessons, and this is what we learned along the way:
Our founder & CEO, Abdullah Asiri, represented Lucidya on the main stage at the No Limits summit where he took part in the "The Future is Now" panel to highlight our thought leadership and the tangible value we bring to the region's tech ecosystem. The event provided a powerful platform for forging new alliances and driving innovation forward together.
Arabic session
Join Mohammed AlShammari (Product Marketing Manager), Hind Nour (Customer Success Manager), and our special guest Osama Samhouri (Product Manager) for a focused 20-minute session on our new live chat feature in OmniServe. Transform your website into a powerful support channel by handling live conversations directly within Lucidya.
You will learn how to respond to customers in real time with full context, unify web chats with social and email interactions for a complete customer view, and gain smarter insights by tracking chat volume, sentiment, and agent performance.
October 29th, 2025
4:00 PM (GMT+3)
20 mins
Live session in Arabic
How do you build AI for a language as rich and diverse as Arabic? | AWS for AI Podcast
Our CTO & Co-founder, Dr. Zuhair Khayyat, joined the AWS for AI Podcast to explain how we were able to build customer experience technology when the customers speak a language most technology ignores.
The podcast digs into why these principles become even more critical when building technology for Arabic, a language where dialects differ as much as separate languages, where sarcasm and context carry more weight than vocabulary, and where most global platforms still get the basics wrong. Dr. Zuhair explains how Lucidya approaches these challenges, what works, and what remains difficult.
Exclusive Report: Unveiling the digital pulse of summer travel 2025
While travelers filled cabins this summer, they also filled timelines. From cabin selfies to viral moments, Emirates, Qatar Airways, and Kuwait Airways became the center of a global online conversation.
We tracked the buzz across platforms and turned it into a report that shows the full story behind the noise. Powered by Lucidya’s social listening tools, it reveals how airlines were talked about, praised, and challenged, and what it means for customer experience.
Ready to see what really flew this summer?
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Lucidya has been quietly taking notes…
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That's all for this month's CX scoop! If you enjoyed these stories as much as we enjoyed collecting them, forward them to a friend who gets excited about making customer experiences better (and remind them to subscribe to get their very own serving delivered monthly!)
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We’ll see you next month with more insights, innovations, and stories from the world of CX.
With clarity and care,
Lucidya Team
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