The new Lucidya.com is here! We built our brand-new website to be a place where you can tinker with our platform, explore tailored insights, and connect the dots, all on your own terms and without any heavy lifting.
➡ Tour the platform at your pace: Go hands-on with our solutions. No sales call ambush.
➡ Find your fast track: We curated the content for your role. Marketing? Product? Support? Your path is ready.
➡ See the magic in action: Skip the theory and see the tangible outcomes for businesses like yours.
Hear the story from Asiri on Moghamra: The passion and grit behind Lucidya
This is a story of passion, persistence, and building technology that truly understands people.
In this special episode, Abdullah Asiri, Founder & CEO of Lucidya, shares how a clear gap in AI became the spark behind Lucidya’s journey. From the first hurdles to the $30M milestone, Asiri talks openly about the lessons, decisions, and mindset that shaped Lucidya’s path.
The therapy session every brand needs
Customers: “We need to talk.”
Brands: “Can you fill out this feedback form?”
If this sounds like your customer relationships, it's time for an intervention.
In our latest blog, we play relationship therapist for brands and their customers. We diagnose the 3 silent killers draining the spark from your CX and prescribe the exact cure.
Read the session notes and learn how to rekindle the connection.
Gamechangers was an evening of distinction, but more importantly, it was a renewal of our commitment to you. We pledged to meet your ambitions and provide exactly what you need.
For those who couldn't join us, Asiri unveiled our exciting roadmap and charted the course for how we'll deliver even more value and help you reach your goals faster. Catch the full reveal in the recording!
He took the stage to talk about how data and AI are moving from spreadsheets to real decisions that shape how brands show up for their customers.
The session was lively, practical, and full of insights on how smarter intelligence can help teams move faster and create experiences people actually enjoy.
Silicon Valley hosted an exclusive AI gathering that brought together some of the world’s leading thinkers and investors, and Asiri was part of the conversation. The event, led by H.E. Abdullah Alswaha, Minister of Communications and Information Technology, highlighted Lucidya as one of the region’s notable success stories, a recognition that reflects both the trust placed in the company and the responsibility that follows.
Asiri shared Lucidya’s journey with a room full of global innovators, offering a clear look at how the company is shaping customer intelligence and contributing to the future of AI from the region to the world.
Catch us if you can!
Our team is connecting the dots across the GCC in not one, not two, but three major summits on December 9th. Let's sync up at your preferred location!
📍 Riyadh | CX World Forum
Join our Product Manager, Yusr Al-Kurdi, for her keynote on how a deep curiosity for customer behavior builds the intuitive experiences that users love. Come for the insights, stay for the conversation at Premium Booth 2.
👉 Explore the CX World agenda and find our session: https://cxworld.sa/en/
📍 Doha | World Summit AI
Catch us at Booth B40 where we’ll be rolling up our sleeves and diving into what the next chapter of responsible, innovative AI should look like.
👉 See the innovative use cases we're showcasing in Doha: https://qatar.worldsummit.ai/
📍 Abu Dhabi | Gov. CX Summit
As the Official CX Partner, we’re proud to present Head of Product, Hasan AlHendi. He’ll be keynoting on the tech and strategies that create efficient and delightful citizen services. Find us at Booth 8.
👉 Get the latest insights on citizen experience: https://governmentcxsummit.com/abu-dhabi/
We’ve released three powerful enhancements to help you analyze, present, and customize your data with more ease.
Luci is now available directly in your Custom and Aggregate Dashboards. Ask predefined or custom questions and get instant AI insights based on your dashboard data.
You can now export any dashboard as a PPT file in Arabic or English. Exports reflect your filters, date range, and layout—perfect for reports and presentations.
Customize your dashboards your way:
Resize widgets (S/M/L/Full Width)
Drag and drop to reorder
Switch chart types instantly
Add widgets through a new, streamlined side panel
These updates make dashboards more visual, more interactive, and easier to share.
Your AI Agent just got more capable.
We’ve expanded its capabilities to fully support WhatsApp—so your teams can automate and manage customer conversations on one of the region’s most important channels.
With this update, WhatsApp messages now flow seamlessly into the AI Agent pipeline, allowing you to:
Automate responses to customer inquiries on WhatsApp
Classify, tag, and analyze sentiment as accurately as on other channels
Keep records consistent across all data sources using unified processing
Ensure faster, more personalized support with real-time AI-powered handling
Improve service quality with the AI Agent’s end-to-end workflows
Head to your favorite CXM platform now and try them out yourself!
Introducing Live Chat
Handle website inquiries faster right from OmniServe
That's all for this month's CX scoop! If you enjoyed these stories as much as we enjoyed collecting them, forward them to a friend who gets excited about making customer experiences better (and remind them to subscribe to get their very own serving delivered monthly!)
New here or missed some of our awesome past editions? [Browse our archive]
We’ll see you next month with more insights, innovations, and stories from the world of CX.
With clarity and care,
Lucidya Team
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