Newsletter V.06

Newsletter V.06

Bite-sized insights for accelerated growth.

Bite-sized insights for accelerated growth.

A message from our CEO

A message from our CEO

Dear gamechangers,

Back in 2016, building Arabic-first AI seemed like taking a big leap of faith. The necessary infrastructure still wasn’t fully in place, the commercial viability wasn't yet proven, and many didn’t see the point.

But we did.

We understood the challenges ahead, but also saw that businesses would increasingly need to connect with customers in their own language and cultural values to remain competitive. And we were right.

Earlier this month, we announced that we’d secured $30 million in Series B investment, the largest funding round ever given to an AI company in the Arab world. It’s a huge moment for us, and for everyone who believes that regional intelligence and customer understanding will guide the next decade of growth.

Still, milestones like these aren’t the finish line but checkpoints. They remind us that long-term conviction pays off, and that staying close to the people you serve is the best strategy there is. What matters now is how we move forward.

So as things move faster—technology, expectations, customer behavior—staying grounded in our principles becomes harder, but more important. We hope this space continues to bring you practical tips, new perspectives, and just enough clarity to support your work, month after month.

More soon,

Abdullah Asiri

Abdullah Asiri

Founder & CEO

Founder & CEO

July's Big Moves

July's Big Moves

Lucidya raises USD30 million in largest AI funding round in MENA

Lucidya raises USD30 million in largest AI funding round in MENA

We've successfully closed our Series B round, raising USD30 million in the largest AI funding ever recorded in MENA. This achievement is a historic leap forward for our customers first; it belongs as much to you as it does to us.

When we first began training Arabic language models in 2016 while digital transformation was the prevailing trend, it felt audacious. Now, with our proprietary AI engine achieving 92% accuracy across Arabic dialects and serving over 75 million customers and citizens across 11 countries, that early conviction has transformed into a platform that's powering customer experience transformation for the region's most ambitious enterprises.

Asiri takes Lucidya’s success to Asharq Business with Bloomberg

Following the announcement, CEO & Founder Abdullah Asiri was honored to join Asharq Business with Bloomberg for a thoughtful discussion on how this investment will accelerate our AI Agents expansion, advance Arabic AI and customer experience management, and support our strategic growth into the UAE and Qatar.

Inspiring tomorrow’s tech leaders: Mawhiba students explore Lucidya’s AI world

Future tech stars in the making? Count us in! We recently welcomed Mawhiba Foundation’s top students from the Global Enrichment Program at King Saud University. These talented minds, who specialise in AI & Big Data and AI in Biomedical Sciences, got an exclusive look at our dynamic work environment and took part in thought-provoking discussions about the future of their fields.

Double win for Lucidya’s ethical AI!

Two lovely recognitions came our way this month.

Two lovely recognitions came our way this month.

We've been acknowledged for our excellence in uncompromisingly ethical Arabic AI. As Ziyad Binsulaiman, our Business Development Director, explains, the Inc. Arabia award celebrates how deeply our technology understands regional customer needs. Abdulaziz Alenazi, our AI Engineer, adds that SDAIA's Wasm Wa'ai badge confirms we're building this capability responsibly. Together, they validate our belief that the most impactful AI solutions are those designed with both technical precision and ethical care from the ground up.

We've been acknowledged for our excellence in uncompromisingly ethical Arabic AI. As Ziyad Binsulaiman, our Business Development Director, explains, the Inc. Arabia award celebrates how deeply our technology understands regional customer needs. Abdulaziz Alenazi, our AI Engineer, adds that SDAIA's Wasm Wa'ai badge confirms we're building this capability responsibly. Together, they validate our belief that the most impactful AI solutions are those designed with both technical precision and ethical care from the ground up.

"Best AI CXM Platform" from Inc. Arabia

Hear Ziyad’s reflections:

"Best AI CXM Platform" from Inc. Arabia

Hear Ziyad’s reflections:

"Best AI CXM Platform" from Inc. Arabia

Hear Ziyad’s reflections:

"Best AI CXM Platform" from Inc. Arabia

Hear Ziyad’s reflections:

Growing in good company

Growing in good company

A warm welcome to these forward-thinking organizations who’ve joined the Lucidya family. We're honored (and, let's be honest, pretty excited) to partner with these remarkable brands, along with others, on their journey to CX excellence.

Upcoming event

CX-PLORE, The Masterclass Series – Set up periodic reports and real-time alerts to keep your leadership and team always in the loop

Arabic session

oin Mohammed AlShammari (Product Marketing Manager) and Hind Nour (Customer Success Manager) for a focused 20-minute session on setting up reports and alerts that surface the right information at the right time.

Learn how to keep leadership informed with scheduled updates, and how to spot issues the moment they surface. The session is perfect for teams tracking sentiment shifts, campaign performance, or brand reputation who need reliable ways to surface insights without constant manual monitoring.

August 20th, 2025

8:00 PM (GMT+3)

20 mins

Live session in Arabic

Fresh Perspectives

Fresh Perspectives

EXCLUSIVE Report

EXCLUSIVE Report

The digital pulse of Al Hilal at the FIFA Club World Cup 2025

The internet went CRAZY during Al Hilal's Club World Cup run, and we caught it all! Our social listening platform captured 267 million potential reach, analyzed fan sentiment in real-time, and identified the exact moments that sent the digital world into overdrive. From tactical discussions to pure emotional chaos, see how our Arabic-focused AI turns social media buzz into game-changing insights that tell the complete story.

When your report goes viral:

When your report goes viral:

Radio Asharq spotlights our report insights

Our report caught the media's attention! Radio Asharq invited our Digital Marketing Specialist Raghad Ghorbal to share insights on the remarkable reach with over 1 billion total potential impressions and 2 million interactions. Thank you to Radio Asharq and Thamer Alhumaid for having us discuss these incredible numbers!

Anonymous CX Confessions

Anonymous CX Confessions

I'll never forget this one campaign we launched in Saudi Arabia. We thought it was perfect. But when it went live, we started getting comments from Saudi audiences within hours who found it offensive. It wasn't a complete disaster, but it stung because we genuinely thought we understood the market. We ended up having to pull back and apologize, which made us look bad with some customers we'd been working with for a long time… It cost us a retainer too.

Marketer

Marketer

At an Emirati marketing agency

Now it’s your turn

Got a CX decision that backfired or taught you something the hard way? Share your anonymous confession to tell us what went wrong. You could be our next featured story and help others avoid the same trap.

Leadership quote, unquote

We’re focused on delivering a scalable platform that’s simple, functional, and reliable—one that grows with our customers and becomes a true partner in their success.

We’re focused on delivering a scalable platform that’s simple, functional, and reliable—one that grows with our customers and becomes a true partner in their success.

Anand Saurabh

Anand Saurabh

Vice President of Engineering

Missed our last masterclasses?

Watch them now!

Oops! Did our last CX-PLORE masterclasses slip through your calendar? The full recordings are ready on YouTube whenever you are!

Custom Dashboards

Learn how to create powerful, personalized dashboards to track your key metrics.

Monitor Your Brand Reputation in Real-Time

Learn how to track brand mentions and keywords that are relevant to your brand, and build live dashboards to share with externals or leadership.

Lucidya Alerts

Learn how to create powerful, personalized dashboards to track your key metrics.

Get savvy with Surveys + Social Listening

Learn how to create powerful, personalized dashboards to track your key metrics.

Additional reads fresh off our minds

Additional reads fresh off our minds

Hot takes and cool CX insights from our team's recent deep dives:

Marketing Darwinism: Adapt, Predict, Personalize—Or Perish!

Must-read industry take

G2 2025 Buyer Behavior Report: AI now means Always Included

Must-read industry take

G2 2025 Buyer Behavior Report: AI now means Always Included

Until Next Time…

That's all for this month's CX scoop! If you enjoyed these stories as much as we enjoyed collecting them, forward them to a friend who gets excited about making customer experiences better (and remind them to subscribe to get their very own serving delivered monthly!) 

We’ll see you next month with more insights, innovations, and stories from the world of CX.

That's all for this month's CX scoop! If you enjoyed these stories as much as we enjoyed collecting them, forward them to a friend who gets excited about making customer experiences better (and remind them to subscribe to get their very own serving delivered monthly!) 

We’ll see you next month with more insights, innovations, and stories from the world of CX.

See you in the wild:

See you in the wild:

With clarity and care,

With clarity and care,

Lucidya Team

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Copyright © 2025 Lucidya LLC

Copyright © 2025 Lucidya LLC