Newsletter V.07

Bite-sized insights for accelerated growth.

Newsletter V.07

Bite-sized insights for accelerated growth.

Fund your crew, the vision will come through

Fund your crew, the vision will come through

“Your team is your biggest asset,” affirms our CEO Abdullah on World Entrepreneurs' Day. “Invest in them wholeheartedly. Ideas will naturally shift and evolve; your team should be the constant you can always rely on to navigate any change.”

Abdullah Asiri

Abdullah Asiri

Founder & CEO

August's Big Moves

August's Big Moves

Our VP of Marketing YARA MILBES named Inc. Arabia’s 30 Women of Influence

Our VP of Marketing YARA MILBES named Inc. Arabia’s 30 Women of Influence

In her own words, Yara carries this moment for every woman who has been underestimated, and especially for the women of Palestine and Gaza, whose strength and capability too often go unrecognized by the world.

More than an individual award, this is recognition of a purposeful shift in our region's narrative where women in Saudi Arabia and beyond are defining a new, more inclusive future for business and technology.

Our Head of Product HASAN AL-HENDI ranked Saudi Arabia’s #3 Top Product Managers by Favikon

Our Head of Product HASAN AL-HENDI ranked Saudi Arabia’s #3 Top Product Managers by Favikon

This recognition speaks to Hasan’s relentless drive to innovate, elevate his team, and lead with purpose. A thought leader hungry for the next breakthrough, he never accepts the status quo when there's a better way forward.

He’s known for his rare blend of big-picture thinking and technical mastery. We’ve always known he was a force, a builder at heart; now the whole Kingdom does, too

AI privacy vs. progress? Why not both.
RESEARCH: LLM optimization without data sharing: A split learning paradigm

AI privacy vs. progress? Why not both.
RESEARCH: LLM optimization without data sharing: A split learning paradigm

Future tech stars in the making? Count us in! We recently welcomed Mawhiba Foundation’s top students from the Global Enrichment Program at King Saud University. These talented minds, who specialise in AI & Big Data and AI in Biomedical Sciences, got an exclusive look at our dynamic work environment and took part in thought-provoking discussions about the future of their fields.

Lucidya wins “Leading AI-Powered Platform for Customer Experience Management – Saudi Arabia 2025” by the World Business Outlook Awards

Lucidya wins “Leading AI-Powered Platform for Customer Experience Management – Saudi Arabia 2025” by the World Business Outlook Awards

Growing in good company

A warm welcome to this forward-thinking organization who’s joined the Lucidya family. We're honored (and, let's be honest, pretty excited) to partner with you on your journey to CX excellence.

Growing in good company

A warm welcome to this forward-thinking organization who’s joined the Lucidya family. We're honored (and, let's be honest, pretty excited) to partner with you on your journey to CX excellence.

Upcoming event

Upcoming event

CX-PLORE, The Masterclass Series – Set up periodic reports and real-time alerts to keep your leadership and team always in the loop

CX-PLORE, The Masterclass Series – Set up periodic reports and real-time alerts to keep your leadership and team always in the loop

Arabic session

Join Mohammed AlShammari (Product Marketing Manager) and Hind Nour (Customer Success Manager) for a focused 20-minute session on setting up reports and alerts that surface the right information at the right time.

Learn how to keep leadership informed with scheduled updates, and how to spot issues the moment they surface. The session is perfect for teams tracking sentiment shifts, campaign performance, or brand reputation who need reliable ways to surface insights without constant manual monitoring.

September 17th, 2025

8:00 PM (GMT+3)

20 mins

Live session in Arabic

Fresh Perspectives

Fresh Perspectives

Lucidya has been quietly taking notes…

Riyadh's rise to esports royalty: Reaching billions, engaging millions

Riyadh's rise to esports royalty: Reaching billions, engaging millions

Through our AI Monitor, we capture the authentic customer conversations that happen just under the surface. Whether it's a major industry event, seasonal trend, or cultural moment, we analyze public, unfiltered feedback to reveal the genuine needs and desires that customers express when they're speaking without filters.

Gain a better understanding of your audience through our LinkedIn community:

Product Spotlight

Product Spotlight

Advanced Monitor for X (Social Listening)

Advanced Monitor for X (Social Listening)

Discover Lucidya's new advanced search feature, now available on X (formerly Twitter). It allows you to run complex queries for more precise and effective monitoring. This feature will soon expand to Facebook, Instagram, and other channels.

Watch our exclusive CX-PLORE masterclass to learn how to build sophisticated queries from the experts themselves.

Saved filtered views for OmniServe

Saved filtered views for OmniServe

Managing a high volume of engagements just got easier. With the new Saved Filtered Views, you can now create, name, and reuse custom sets of filters in the OmniServe Inbox.

Head to your favorite CXM platform now and try them out yourself!

Anonymous CX Confessions

Anonymous CX Confessions

We once overlooked a critical article that came out late at night in a regional paper. By the time it was picked up the next morning, it had already been amplified on X by several journalists. We were caught off guard, and had to act quickly to respond to questions from within the company before we even had an answer ready for the public. This made us look unprepared, and it could have been avoided with better media monitoring.

Media Relations Officer

Media Relations Officer

at a leading Saudi conglomerate

Now it’s your turn

Now it’s your turn

Got a CX decision that backfired or taught you something the hard way? Share your anonymous confession to tell us what went wrong. You could be our next featured story and help others avoid the same trap.

Missed our last masterclasses?

Watch them now!

Missed our last masterclasses?

Watch them now!

Oops! Did our last CX-PLORE masterclasses slip through your calendar? The full recordings are ready on YouTube whenever you are!

Oops! Did our last CX-PLORE masterclasses slip through your calendar? The full recordings are ready on YouTube whenever you are!

Lucidya Alerts

Learn to configure alerts for brand mentions, relevant keywords, and competitor tracking, monitor what's gaining momentum within your audience, and determine when immediate action is needed.

Get savvy with Surveys + Social Listening

Understand your audience like never before!

Advanced Monitor

Build advanced search queries for precise social and media monitoring

Additional reads fresh off our minds

Additional reads fresh off our minds

Hot takes and cool CX insights from our team's recent deep dives:

Hot takes and cool CX insights from our team's recent deep dives:

Featuring our CEO

Must-read industry take

SparkLabs Primer on Artificial Intelligence 2025

Featuring our CEO

Must-read industry take

SparkLabs Primer on Artificial Intelligence 2025

Until next time…

Until next time…

That's all for this month's CX scoop! If you enjoyed these stories as much as we enjoyed collecting them, forward them to a friend who gets excited about making customer experiences better (and remind them to subscribe to get their very own serving delivered monthly!)

New here or missed some of our awesome past editions? [Browse our archive]

We’ll see you next month with more insights, innovations, and stories from the world of CX.

See you in the wild:

With clarity and care,

Lucidya Team

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Copyright © 2025 Lucidya LLC

Copyright © 2025 Lucidya LLC