“Your team is your biggest asset,” affirms our CEO Abdullah on World Entrepreneurs' Day. “Invest in them wholeheartedly. Ideas will naturally shift and evolve; your team should be the constant you can always rely on to navigate any change.”
Founder & CEO
In her own words, Yara carries this moment for every woman who has been underestimated, and especially for the women of Palestine and Gaza, whose strength and capability too often go unrecognized by the world.
More than an individual award, this is recognition of a purposeful shift in our region's narrative where women in Saudi Arabia and beyond are defining a new, more inclusive future for business and technology.
This recognition speaks to Hasan’s relentless drive to innovate, elevate his team, and lead with purpose. A thought leader hungry for the next breakthrough, he never accepts the status quo when there's a better way forward.
He’s known for his rare blend of big-picture thinking and technical mastery. We’ve always known he was a force, a builder at heart; now the whole Kingdom does, too
Future tech stars in the making? Count us in! We recently welcomed Mawhiba Foundation’s top students from the Global Enrichment Program at King Saud University. These talented minds, who specialise in AI & Big Data and AI in Biomedical Sciences, got an exclusive look at our dynamic work environment and took part in thought-provoking discussions about the future of their fields.
Arabic session
Join Mohammed AlShammari (Product Marketing Manager) and Hind Nour (Customer Success Manager) for a focused 20-minute session on setting up reports and alerts that surface the right information at the right time.
Learn how to keep leadership informed with scheduled updates, and how to spot issues the moment they surface. The session is perfect for teams tracking sentiment shifts, campaign performance, or brand reputation who need reliable ways to surface insights without constant manual monitoring.
September 17th, 2025
8:00 PM (GMT+3)
20 mins
Live session in Arabic
Lucidya has been quietly taking notes…
Through our AI Monitor, we capture the authentic customer conversations that happen just under the surface. Whether it's a major industry event, seasonal trend, or cultural moment, we analyze public, unfiltered feedback to reveal the genuine needs and desires that customers express when they're speaking without filters.
Gain a better understanding of your audience through our LinkedIn community:
Discover Lucidya's new advanced search feature, now available on X (formerly Twitter). It allows you to run complex queries for more precise and effective monitoring. This feature will soon expand to Facebook, Instagram, and other channels.
Watch our exclusive CX-PLORE masterclass to learn how to build sophisticated queries from the experts themselves.
Managing a high volume of engagements just got easier. With the new Saved Filtered Views, you can now create, name, and reuse custom sets of filters in the OmniServe Inbox.
Head to your favorite CXM platform now and try them out yourself!
We once overlooked a critical article that came out late at night in a regional paper. By the time it was picked up the next morning, it had already been amplified on X by several journalists. We were caught off guard, and had to act quickly to respond to questions from within the company before we even had an answer ready for the public. This made us look unprepared, and it could have been avoided with better media monitoring.
at a leading Saudi conglomerate
Got a CX decision that backfired or taught you something the hard way? Share your anonymous confession to tell us what went wrong. You could be our next featured story and help others avoid the same trap.
Lucidya Alerts
Learn to configure alerts for brand mentions, relevant keywords, and competitor tracking, monitor what's gaining momentum within your audience, and determine when immediate action is needed.
Get savvy with Surveys + Social Listening
Understand your audience like never before!
Advanced Monitor
Build advanced search queries for precise social and media monitoring
That's all for this month's CX scoop! If you enjoyed these stories as much as we enjoyed collecting them, forward them to a friend who gets excited about making customer experiences better (and remind them to subscribe to get their very own serving delivered monthly!)
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We’ll see you next month with more insights, innovations, and stories from the world of CX.
With clarity and care,
Lucidya Team
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