The Saudi Cabinet has declared 2026 the Year of Artificial Intelligence. This is not an aspiration; the infrastructure, capital, and regulatory architecture are already moving at a speed few countries can match. However, while 84% of organizations across the GCC have adopted AI, only 11% have translated it into real value. And while investment is flowing, it’s pooling in analytics and oversight tools, far from where action is needed.
This year, we carry the momentum from adoption to action, so every customer feels the difference. We’re building that future with organizations ready to move. And we know you’re one of them. This is our year. Let's use it well.
Founder & CEO
For years, customer experience teams have focused on faster replies, smarter bots, and better routing. But conversation alone never solves the problem. The next breakthrough in customer support is autonomous resolution. AI that not only talks but also executes actions, applies business rules, and resolves cases end-to-end inside your enterprise systems.
Join our first webinar with Director of Customer & Product Marketing Vanja Novakovic and Senior Director of AI Qaiser Khan as they walk through how Lucidya’s AI Agent brings this to life, and what it changes for CX and customer operations.
We launched our Enterprise AI Agent platform because that trade-off was never acceptable. Built for enterprise teams that need real autonomy at scale, it’s designed to take action end-to-end with enterprise guardrails: clear governance, auditability, controls, and safe fallbacks when needed. It has mastered the dialects of our region, honors its cultures, and meets its compliance requirements without compromise.
As we expand our regional footprint and deepen our investment in R&D, we're doubling down on building what the region truly needs.
Most AI chatbots answer questions. They don't close cases, execute actions, or actually get things done inside your systems. That's the gap Lucidya's AI Agent was built to close.
On April 28th, Director of Customer & Product Marketing Vanja Novakovic sits down with Senior Director of AI Qaiser Khan to show you exactly how to deploy the Lucidya AI Agent to resolve 85% of customer queries with zero human touch, reducing costs by 40%+ and keeping your team focused on the work that actually needs them.
Prefer Arabic? Asma’a Al-Khaledi (Product Marketing Manager) is hosting the same session at 2:00 PM. Register here.
Monitor your TikTok business accounts, track engagement signals in context, and quickly see which themes, formats, and moments are actually landing with your audience.
Connections are now tied to the account, not the user, so you get continuity by default. Add expiry alerts and improved Facebook/Instagram syncing, and day-to-day connection management gets much easier.
Head to your favorite CXM platform now and try it out yourself!
Turn YouTube & Snapchat into your smart radar for market & competitor intelligence
That's all for this month's CX scoop! If you enjoyed these stories as much as we enjoyed collecting them, forward them to a friend who gets excited about making customer experiences better (and remind them to subscribe to get their very own serving delivered monthly!)
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We’ll see you next month with more insights, innovations, and stories from the world of CX.
With clarity and care,
Lucidya Team
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