Dear gamechangers,
The Saudi Cabinet has declared 2026 the Year of Artificial Intelligence. This is not an aspiration. Over $40 billion from PIF have already been deployed, HUMAIN is building gigawatts of compute, and the infrastructure, capital, and regulatory architecture are moving at a speed that very few countries in the world could match.
Saudi Arabia did not become a leader overnight. It started with a decision made before everything felt perfect, and before every question had an answer. And now, the market is moving just as fast.
And while most organizations (84%) across GCC have adopted AI, few (11%) are able to translate it into tangible value for their customers. Investment is flowing, but pooling in dashboards and back offices, far from where action is needed.
The Year of AI has given this market everything it needs to move. We’ve seen it at Lucidya: last Q4, we grew 3x year over year, with new business exceeding our first six years combined.
So what this moment asks from us is that we carry momentum from adoption to action, so every customer sees and feels the difference. If that's the work you're ready to do, we'd like to do it with you!
This is our year. Let’s use it well.
Founder & CEO
We launched our Enterprise AI Agent platform because that trade-off was never acceptable. Built specifically for enterprise teams that need real autonomy at scale, it brings everything into one place: handling thousands of customer conversations at once, reducing service costs by up to 70%, and turning every interaction into actionable intelligence. It has mastered the dialects of our region, honors its cultures, and meets its compliance requirements without compromise.
As we expand our regional footprint and deepen our investment in R&D, we're doubling down on building what the region truly needs.
Most AI chatbots answer questions. They don't close cases, execute actions, or actually get things done inside your systems. That's the gap Lucidya's AI Agent was built to close.
On April 28th, Director of Customer & Product Marketing Vanja Novakovic sits down with Senior Director of AI Qaiser Khan to show you exactly how to deploy the Lucidya AI Agent to resolve 85% of customer queries with zero human touch, reducing costs by 40%+ and keeping your team focused on the work that actually needs them.
April 28th, 2026
3:00 PM (GMT+3)
20 mins
Live session in English
Prefer Arabic? Asma’a Al-Khaledi (Product Marketing Manager) is hosting the same session at 2:00 PM. Register here.
For years, customer experience teams have focused on faster replies, smarter bots, and better routing. But conversation alone never solves the problem. The next breakthrough in customer support is autonomous resolution. AI that not only talks but also executes actions, applies business rules, and resolves cases end-to-end inside your enterprise systems.
Join our first webinar with Director of Customer & Product Marketing Vanja Novakovic and Senior Director of AI Qaiser Khan as they walk through how Lucidya’s AI Agent brings this to life, and what it changes for CX and customer operations.
You can now monitor your TikTok business accounts, giving you richer context about your audience's engagement and actionable intelligence to effortlessly elevate your customer experiences. This update ensures you have the insights you need to understand your audience, make informed decisions, and make every interaction count.
We’ve rebuilt Lucidya’s authentication model from the ground up. Connections are now account-scoped, meaning your data collection stays active regardless of team changes. With unified social hubs, proactive expiry alerts, and independent platform syncing, managing your Facebook and Instagram accounts has never been smoother or more secure.
Head to your favorite CXM platform now and try it out yourself!
Turn YouTube & Snapchat into your smart radar for market & competitor intelligence
That's all for this month's CX scoop! If you enjoyed these stories as much as we enjoyed collecting them, forward them to a friend who gets excited about making customer experiences better (and remind them to subscribe to get their very own serving delivered monthly!)
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We’ll see you next month with more insights, innovations, and stories from the world of CX.
With clarity and care,
Lucidya Team
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