APRIL 26'

Abdullah Asiri
Founder | CEO
All
What's New
AI in Action
Fix My CX
Events
MENA Pulse
We launched our Lucidya AI Agent
MENA's #1 CXM Platform: See What's Inside




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Profiles
Media Monitoring
Social Listening
Omniserve
We start by deeply understanding your customers across every channel they use. Through our AI-powered OmniServe solution, we unify conversations from social media, email, chat, and voice into a single intelligent workspace. We then surface real-time insights and sentiment analysis to help your support teams respond faster, smarter, and with full customer context.
Most businesses are flying blind while their market talks without them. Lucidya's Social Listening solution tracks millions of Arabic and English conversations across social media, news outlets, and online forums, in real time, at scale. Your competitors are mentioned. Your reputation is shifting. Trends are forming. The brands that win aren't the loudest, they're the ones who know first.
A crisis doesn't warn you before it goes viral. Lucidya's Media Monitoring solution tracks your brand across broadcast, print, and digital news in real time so you're never the last to know. Coverage spikes, negative press, journalist mentions, competitor headlines. All of it captured and categorized the moment it happens. Because in today's media landscape, the brands that react in minutes don't just protect their reputation. They own it.
You can't sell to someone you don't understand. Lucidya's Profiles solution builds rich, data-driven profiles of your customers and audience segments by aggregating behavior, sentiment, and interaction history across every touchpoint. You stop guessing what your market wants and start knowing. Because the businesses that close more deals, retain more customers, and grow faster aren't the ones with the biggest budgets. They're the ones with the deepest understanding of who they're talking to.
Our Process
Growing in good company
01
Discover Insights
We begin by understanding your goals, audience, and vision to create a strong foundation for every project.
02
Design Concepts
Our team explores creative directions, developing design ideas that align perfectly with your brand’s identity and aspirations.
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Refine Details
Through feedback and iteration, we polish every element, ensuring clarity, consistency, and precision across all touchpoints.
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Deliver Results
We finalize and launch your project with impactful solutions designed to inspire, engage, and drive measurable success.
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02.03.2026
March Newsletter
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02.2023
February Newsletter
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12.2023
January Newsletter
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07.2024
Lucidya's 2025 end-of-year report
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