APRIL 26'

Bite-sized insights for accelerated growth.

Bite-sized insights for accelerated growth.

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Abdullah Asiri

Founder | CEO

The Saudi Cabinet has declared 2026 the Year of Artificial Intelligence. This is not an aspiration; the infrastructure, capital, and regulatory architecture are already moving at a speed few countries can match. However, while 84% of organizations across the GCC have adopted AI, only 11% have translated it into real value. And while investment is flowing, its pooling in analytics and oversight tools, far from where action is needed. This year, we carry the momentum from adoption to action, so every customer feels the difference. Were building that future with organizations ready to move. And we know youre one of them. This is our year. Let's use it well.
The Saudi Cabinet has declared 2026 the Year of Artificial Intelligence. This is not an aspiration; the infrastructure, capital, and regulatory architecture are already moving at a speed few countries can match. However, while 84% of organizations across the GCC have adopted AI, only 11% have translated it into real value. And while investment is flowing, its pooling in analytics and oversight tools, far from where action is needed. This year, we carry the momentum from adoption to action, so every customer feels the difference. Were building that future with organizations ready to move. And we know youre one of them. This is our year. Let's use it well.

Lucidya, the latest

Lucidya, the latest

All

What's New

AI in Action

Fix My CX

Events

MENA Pulse

We launched our Lucidya AI Agent

Resolve the Most Complex Customer Support Cases at A fraction of the cost.

55%

Cases resolved without human touch

Cases resolved without human touch

85%

Policy Compliance

Policy Compliance

0+

Native CX Integrations

Native CX Integrations

MENA's #1 CXM Platform: See What's Inside

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Profiles
Media Monitoring
Social Listening
Omniserve

We start by deeply understanding your customers across every channel they use. Through our AI-powered OmniServe solution, we unify conversations from social media, email, chat, and voice into a single intelligent workspace. We then surface real-time insights and sentiment analysis to help your support teams respond faster, smarter, and with full customer context.

Most businesses are flying blind while their market talks without them. Lucidya's Social Listening solution tracks millions of Arabic and English conversations across social media, news outlets, and online forums, in real time, at scale. Your competitors are mentioned. Your reputation is shifting. Trends are forming. The brands that win aren't the loudest, they're the ones who know first.

A crisis doesn't warn you before it goes viral. Lucidya's Media Monitoring solution tracks your brand across broadcast, print, and digital news in real time so you're never the last to know. Coverage spikes, negative press, journalist mentions, competitor headlines. All of it captured and categorized the moment it happens. Because in today's media landscape, the brands that react in minutes don't just protect their reputation. They own it.

You can't sell to someone you don't understand. Lucidya's Profiles solution builds rich, data-driven profiles of your customers and audience segments by aggregating behavior, sentiment, and interaction history across every touchpoint. You stop guessing what your market wants and start knowing. Because the businesses that close more deals, retain more customers, and grow faster aren't the ones with the biggest budgets. They're the ones with the deepest understanding of who they're talking to.

Our Process

Growing in good company

01

Discover Insights

We begin by understanding your goals, audience, and vision to create a strong foundation for every project.

02

Design Concepts

Our team explores creative directions, developing design ideas that align perfectly with your brand’s identity and aspirations.

03

Refine Details

Through feedback and iteration, we polish every element, ensuring clarity, consistency, and precision across all touchpoints.

04

Deliver Results

We finalize and launch your project with impactful solutions designed to inspire, engage, and drive measurable success.

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07.2024

Lucidya's 2025 end-of-year report

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