Dear game changers,
Your journeys inspire our innovation, and your goals guide us to create solutions that truly matter. We take all of our cues from you when you share a thoughtful comment in your feedback, mention a concern during a conversation with our team, or show a pattern in how you use our products.
Every significant change we make begins with something you've shared about what stands between you and excellence. This is why we continue evolving our platform capabilities, strengthening our training programs so you can fully leverage our solutions, and building a leadership team that understands the nuances of what you're trying to achieve.
Working alongside you has reminded us of something easily forgotten: our best work comes from knowing when to lean in with intensity and when to step back with intention. The answers we’re after often find us when we honor both the focused effort and the reflective pause.
With Eid Al-Adha approaching, I hope you find time to rest, reflect, and enjoy precious moments with those closest to you. These breaks often bring the clarity that fuels our best work when we return.
With appreciation for your trust and vision,
Upcoming event
CX-PLORE, The Masterclass Series – Learn to set up alerts that notify you when action is needed
Featuring: Lucidya Alerts
Your brand gets mentioned constantly across platforms, and timing determines whether these mentions help or hurt you. Customer complaints can spiral into public issues within hours if unaddressed, while positive mentions fade into irrelevance if not leveraged quickly. The brands that stay ahead know about conversations as they happen, not after they've shaped public opinion.
Mohamed AlShammari (Product Marketing Manager) and Hind Nour (Customer Success Manager) will show you how to configure alerts for brand mentions, relevant keywords, and competitor tracking, monitor what's gaining momentum within your audience, and determine when immediate response is necessary.
June 25th, 2025
2:00 PM (GMT+3)
20 mins
Session in Arabic
Stay in the loop with our product newsfeed
From big feature launches to small updates and improvements, we're always building—and now you can follow it all in one place. Our Product Newsfeed page keeps you up to date with everything we ship, as it happens.
Explore the latest updates on our Product Newsfeed and stay ahead with Lucidya.
LATEST RELEASES
Two new product updates to make your workday easier:
Abdullah's recognition by Inc. Arabia as a Gamechanger shows the world what we already knew: He's building something incredible. His work with Arabic-native AI is changing how businesses connect with customers across the Arab region, and this recognition proves he's just getting started.
Saudi Arabia's BFSI leaders come together to discuss their CX problems
We co-hosted an exclusive roundtable with Infobip where Saudi Arabia's top BFSI executives tackled their toughest customer experience challenges head-on. The session expanded our community of banking, financial, and insurance services innovators who refuse to accept CX limitations.
Lucidya drops AI wisdom at major government summit
Joining the ranks of IBM and Salesforce as an official AI partner, Lucidya participated in Abu Dhabi's 2nd Government AI Summit where CEO Abdullah Asiri shared insights on how Arabic-native AI transforms citizen experience and builds stronger public trust. The official partnership reflects Lucidya's expertise in helping public institutions deliver services that citizens can rely on.
A warm welcome to this forward-thinking organization who’s joined the Lucidya family. We're honored (and, let's be honest, pretty excited) to partner with this remarkable brand, along with others, on their journey to CX excellence.
Lucidya has been quietly taking notes…
Through our AI Monitor and its social listening powers, we’ve been capturing what people truly say when they think only their friends are paying attention, transforming these candid exchanges into revealing insights about what customers actually want.
Don't miss our next revelation. Follow our LinkedIn for upcoming insights that might just be about your industry:
Marketing Channels Manager, Tas’heel Finance
Missed our last masterclasses?
Watch them now!
Oops! Did our last CX-PLORE masterclass on Custom Dashboards slip through your calendar? The full recording is ready on YouTube whenever you are!
Custom Dashboards
Learn how to create powerful, personalized dashboards to track your key metrics.
Monitor Your Brand Reputation in Real-Time
Learn how to track brand mentions and keywords that are relevant to your brand, and build live dashboards to share with externals or leadership.
Hot takes and cool CX insights from our team's recent deep dives:
Beyond the noise: Orchestrating AI-driven customer excellence
(2024-2025 Saudi Arabia Customer Experience Excellence report)
GEM Kingdom of Saudi Arabia National Report 2024-2025
Featuring our CEO
We reduce complex humans to tidy profiles, yet people remain magnificently inconsistent. The same person who researches purchases for weeks will abandon all logic for an impulse buy. Context shapes behavior more than character ever could.