Newsletter V.04

Newsletter V.04

Bite-sized insights for accelerated growth.

Bite-sized insights for accelerated growth.

A message from our CEO

A message from our CEO

Dear game changers,

Your journeys inspire our innovation, and your goals guide us to create solutions that truly matter. We take all of our cues from you when you share a thoughtful comment in your feedback, mention a concern during a conversation with our team, or show a pattern in how you use our products.

Every significant change we make begins with something you've shared about what stands between you and excellence. This is why we continue evolving our platform capabilities, strengthening our training programs so you can fully leverage our solutions, and building a leadership team that understands the nuances of what you're trying to achieve.

Working alongside you has reminded us of something easily forgotten: our best work comes from knowing when to lean in with intensity and when to step back with intention. The answers we’re after often find us when we honor both the focused effort and the reflective pause.

With Eid Al-Adha approaching, I hope you find time to rest, reflect, and enjoy precious moments with those closest to you. These breaks often bring the clarity that fuels our best work when we return.

With appreciation for your trust and vision,

Abdullah Asiri

Abdullah Asiri

Founder & CEO

Founder & CEO

Upcoming event

CX-PLORE, The Masterclass Series – Learn to set up alerts that notify you when action is needed

Featuring: Lucidya Alerts

Your brand gets mentioned constantly across platforms, and timing determines whether these mentions help or hurt you. Customer complaints can spiral into public issues within hours if unaddressed, while positive mentions fade into irrelevance if not leveraged quickly. The brands that stay ahead know about conversations as they happen, not after they've shaped public opinion.

Mohamed AlShammari (Product Marketing Manager) and Hind Nour (Customer Success Manager) will show you how to configure alerts for brand mentions, relevant keywords, and competitor tracking, monitor what's gaining momentum within your audience, and determine when immediate response is necessary.

June 25th, 2025

2:00 PM (GMT+3)

20 mins

Session in Arabic

Product Spotlight

Product Spotlight

Stay in the loop with our product newsfeed

From big feature launches to small updates and improvements, we're always building—and now you can follow it all in one place. Our Product Newsfeed page keeps you up to date with everything we ship, as it happens.

Explore the latest updates on our Product Newsfeed and stay ahead with Lucidya.

LATEST RELEASES

Two new product updates to make your workday easier:

Add posts to your Accounts Lists with a single click!

Quickly add any post to one of your Accounts Lists with a simple click, directly from the post itself. Supports posts on Social Listening monitors.

Add posts to your Accounts Lists with a single click!

Quickly add any post to one of your Accounts Lists with a simple click, directly from the post itself. Supports posts on Social Listening monitors.

Customize Completion Reasons for your Engagements in OmniServe

Team leaders and admins can now fully control the reasons agents see when marking engagements as complete, on both web and our engagement mobile app.

Customize Completion Reasons for your Engagements in OmniServe

Team leaders and admins can now fully control the reasons agents see when marking engagements as complete, on both web and our engagement mobile app.

Head to your favorite CXM platform now and try them out yourself!

Head to your favorite CXM platform now and try them out yourself!

May's Big Moves

May's Big Moves

Gamechanger status officially confirmed

Gamechanger status officially confirmed

Abdullah's recognition by Inc. Arabia as a Gamechanger shows the world what we already knew: He's building something incredible. His work with Arabic-native AI is changing how businesses connect with customers across the Arab region, and this recognition proves he's just getting started.

Elite roundtable cracks social-to-sales code

Lucidya facilitated a high-level roundtable on converting social buzz into revenue. The productive discussion revealed how leading brands use AI-powered real-time engagement to drive measurable sales. Another milestone in our mission to advance marketing technology adoption across the region.

Elite roundtable cracks social-to-sales code

Lucidya facilitated a high-level roundtable on converting social buzz into revenue. The productive discussion revealed how leading brands use AI-powered real-time engagement to drive measurable sales. Another milestone in our mission to advance marketing technology adoption across the region.

Saudi Arabia's BFSI leaders come together to discuss their CX problems

We co-hosted an exclusive roundtable with Infobip where Saudi Arabia's top BFSI executives tackled their toughest customer experience challenges head-on. The session expanded our community of banking, financial, and insurance services innovators who refuse to accept CX limitations.

Lucidya drops AI wisdom at major government summit

Joining the ranks of IBM and Salesforce as an official AI partner, Lucidya participated in Abu Dhabi's 2nd Government AI Summit where CEO Abdullah Asiri shared insights on how Arabic-native AI transforms citizen experience and builds stronger public trust. The official partnership reflects Lucidya's expertise in helping public institutions deliver services that citizens can rely on.

Seasoned executives from global giants hired to lead Lucidya's worldwide market push

Asiri has strategically recruited exceptional talent from leading global organizations to enhance your Lucidya experience. Our newly assembled team brings the Avengers of CX with specialized knowledge in finance, marketing, engineering, and business development. This strategic move underscores our commitment to scaling globally with reliable and targeted AI solutions while maintaining our deep understanding of the regional market.

From Inc. Arabia's NextGen AI Summit, a call for AI adoption that reflects our values

At Inc. Arabia's NextGen AI Summit in Dubai, Ziyad Binsulaiman from Lucidya articulated a compelling vision for regional technological autonomy. Rather than importing AI frameworks developed elsewhere, he emphasized creating culturally-attuned artificial intelligence that addresses Arab linguistic complexities and regional challenges. His presentation highlighted the region's capacity to develop native solutions that honor local contexts while advancing innovation.

Seasoned executives from global giants hired to lead Lucidya's worldwide market push

Asiri has strategically recruited exceptional talent from leading global organizations to enhance your Lucidya experience. Our newly assembled team brings the Avengers of CX with specialized knowledge in finance, marketing, engineering, and business development. This strategic move underscores our commitment to scaling globally with reliable and targeted AI solutions while maintaining our deep understanding of the regional market.

From Inc. Arabia's NextGen AI Summit, a call for AI adoption that reflects our values

At Inc. Arabia's NextGen AI Summit in Dubai, Ziyad Binsulaiman from Lucidya articulated a compelling vision for regional technological autonomy. Rather than importing AI frameworks developed elsewhere, he emphasized creating culturally-attuned artificial intelligence that addresses Arab linguistic complexities and regional challenges. His presentation highlighted the region's capacity to develop native solutions that honor local contexts while advancing innovation.

Growing in good company

Growing in good company

A warm welcome to this forward-thinking organization who’s joined the Lucidya family. We're honored (and, let's be honest, pretty excited) to partner with this remarkable brand, along with others, on their journey to CX excellence.

Fresh Perspectives

Fresh Perspectives

Lucidya has been quietly taking notes…

Through our AI Monitor and its social listening powers, we’ve been capturing what people truly say when they think only their friends are paying attention, transforming these candid exchanges into revealing insights about what customers actually want.

Don't miss our next revelation. Follow our LinkedIn for upcoming insights that might just be about your industry:

Don't Take Our Word for It.

Take Theirs...

Don't Take Our Word for It. Take Theirs...

We've been using Lucidya for about three years now, and it's been an outstanding experience across the board. We consider it the best local social monitoring platform out there. Their support team is incredibly responsive and always goes the extra mile to meet our needs. What really sets Lucidya apart is their commitment to continuous improvement. They roll out new features every year that help us work more efficiently and hit our targets. We've never even thought about switching providers, and we're thrilled to keep this partnership going strong.

“One of Lucidya’s standout qualities, other than its remarkable customer service, is its efficient and rapid delivery of information. As a decision-maker who primarily relies on data, I believe Lucidya’s ability to seamlessly and swiftly provide insights is what I value most about the platform.”

Monerah AlMousa

Monerah AlMousa

Marketing Channels Manager, Tas’heel Finance

Missed our last masterclasses?

Watch them now!

Oops! Did our last CX-PLORE masterclass on Custom Dashboards slip through your calendar? The full recording is ready on YouTube whenever you are!

Custom Dashboards

Learn how to create powerful, personalized dashboards to track your key metrics.

Monitor Your Brand Reputation in Real-Time

Learn how to track brand mentions and keywords that are relevant to your brand, and build live dashboards to share with externals or leadership.

Additional reads fresh off our minds

Additional reads fresh off our minds

Hot takes and cool CX insights from our team's recent deep dives:

Must-read industry take

Must-read industry take

Beyond the noise: Orchestrating AI-driven customer excellence

(2024-2025 Saudi Arabia Customer Experience Excellence report)

Must-read industry take

Must-read industry take

GEM Kingdom of Saudi Arabia National Report 2024-2025

Featuring our CEO

Hot take of the month

Hot take of the month

Customer personas are becoming less useful than customer moments.

Customer personas are becoming less useful than customer moments.

We reduce complex humans to tidy profiles, yet people remain magnificently inconsistent. The same person who researches purchases for weeks will abandon all logic for an impulse buy. Context shapes behavior more than character ever could.

Until Next Time…

That's all for this month's CX scoop! If you enjoyed these stories as much as we enjoyed collecting them, forward them to a friend who gets excited about making customer experiences better (and remind them to subscribe to get their very own serving delivered monthly!) 

We’ll see you next month with more insights, innovations, and stories from the world of CX.

That's all for this month's CX scoop! If you enjoyed these stories as much as we enjoyed collecting them, forward them to a friend who gets excited about making customer experiences better (and remind them to subscribe to get their very own serving delivered monthly!) 

We’ll see you next month with more insights, innovations, and stories from the world of CX.

See you in the wild:

See you in the wild:

With clarity and care,

With clarity and care,

Lucidya Team

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Copyright © 2025 Lucidya LLC

Copyright © 2025 Lucidya LLC