Newsletter V.01
Newsletter V.01
Newsletter V.01
Bite-sized insights for accelerated growth.
Bite-sized insights for accelerated growth.
Bite-sized insights for accelerated growth.
Welcome to the very first edition of CX Bites!
Welcome to the very first edition of CX Bites!
We’re bringing you carefully curated insights, innovations, and practical wisdom from the frontlines of customer experience transformation. Why? Because we believe the best stories in the CX space that move our industry forward often go untold.
CX Bites puts the boldest minds in customer experience at the same table. Our partners and customers get the inside track on what's breaking through, what's breaking ground, and what's about to break big. We trade notes with you on customer-winning moves and ideas too good to keep quiet.
We’re bringing you carefully curated insights, innovations, and practical wisdom from the frontlines of customer experience transformation. Why? Because we believe the best stories in the CX space that move our industry forward often go untold.
CX Bites puts the boldest minds in customer experience at the same table. Our partners and customers get the inside track on what's breaking through, what's breaking ground, and what's about to break big. We trade notes with you on customer-winning moves and ideas too good to keep quiet.
Ramadan Kareem
Ramadan Kareem
In this edition:
LEAP 2025 highlights, exciting new partnerships, plus an exclusive interview with our CCO you won’t want to miss.
In this edition:
LEAP 2025 highlights, exciting new partnerships, plus an exclusive interview with our CCO you won’t want to miss.
In this edition:
LEAP 2025 highlights, exciting new partnerships, plus an exclusive interview with our CCO you won’t want to miss.
A message from our CEO
A message from our CEO
A message from our CEO
Ramadan Kareem, dear game changers,
Welcome to the debut edition of CX Bites! An all-encompassing resource to help visionaries like you “think clearly” while navigating the AI landscape—particularly in ways that honor the Arab world's rich languages and dialects, cherished values, and trust principles.
This year, we’re off to a brilliant start on all fronts at Lucidya. We've taken the time to listen and look inward to refine our solutions and products through the lens of your everyday challenges and needs. Now in Q1, we're extending outward to cultivate partnerships that set a new benchmark in CX management and elevate how businesses connect with those they serve.
I hold firmly to the belief that knowledge becomes most valuable when shared generously, and progress thrives through honest exchange. CX Bites marks the beginning of our dialogue, and we cannot wait to bring you more insights and updates soon.
Let's shape an AI future that feels genuinely ours.
Happy reading, and may your Ramadan be filled with blessings!
Ramadan Kareem, dear game changers,
Welcome to the debut edition of CX Bites! An all-encompassing resource to help visionaries like you “think clearly” while navigating the AI landscape—particularly in ways that honor the Arab world's rich languages and dialects, cherished values, and trust principles.
This year, we’re off to a brilliant start on all fronts at Lucidya. We've taken the time to listen and look inward to refine our solutions and products through the lens of your everyday challenges and needs. Now in Q1, we're extending outward to cultivate partnerships that set a new benchmark in CX management and elevate how businesses connect with those they serve.
I hold firmly to the belief that knowledge becomes most valuable when shared generously, and progress thrives through honest exchange. CX Bites marks the beginning of our dialogue, and we cannot wait to bring you more insights and updates soon.
Let's shape an AI future that feels genuinely ours.
Happy reading, and may your Ramadan be filled with blessings!
Ramadan Kareem, dear game changers,
Welcome to the debut edition of CX Bites! An all-encompassing resource to help visionaries like you “think clearly” while navigating the AI landscape—particularly in ways that honor the Arab world's rich languages and dialects, cherished values, and trust principles.
This year, we’re off to a brilliant start on all fronts at Lucidya. We've taken the time to listen and look inward to refine our solutions and products through the lens of your everyday challenges and needs. Now in Q1, we're extending outward to cultivate partnerships that set a new benchmark in CX management and elevate how businesses connect with those they serve.
I hold firmly to the belief that knowledge becomes most valuable when shared generously, and progress thrives through honest exchange. CX Bites marks the beginning of our dialogue, and we cannot wait to bring you more insights and updates soon.
Let's shape an AI future that feels genuinely ours.
Happy reading, and may your Ramadan be filled with blessings!
Abdullah Asiri
Abdullah Asiri
Abdullah Asiri
Founder & CEO
Founder & CEO
Founder & CEO
EXCLUSIVE
EXCLUSIVE
EXCLUSIVE
Interview with our CCO: “We saw an opportunity that others didn't”
Interview with our CCO: “We saw an opportunity that others didn't”
"Customer experience management used to be a trend. Now it's a must," says Muhannad Alshaikh, Lucidya's CCO, in his recent interview with tahawultech.com.
"Customer experience management used to be a trend. Now it's a must," says Muhannad Alshaikh, Lucidya's CCO, in his recent interview with tahawultech.com.
"Customer experience management used to be a trend. Now it's a must," says Muhannad Alshaikh, Lucidya's CCO, in his recent interview with tahawultech.com.
Muhannad shares how we're helping brands adapt to this shift, explains why our AI understanding 15 Arabic dialects gives you customer insights that the competitors have no way to detect, and makes a surprisingly bold prediction about Saudi's tech future (hint: it's happening way sooner than most people realize).
Muhannad shares how we're helping brands adapt to this shift, explains why our AI understanding 15 Arabic dialects gives you customer insights that the competitors have no way to detect, and makes a surprisingly bold prediction about Saudi's tech future (hint: it's happening way sooner than most people realize).
Muhannad shares how we're helping brands adapt to this shift, explains why our AI understanding 15 Arabic dialects gives you customer insights that the competitors have no way to detect, and makes a surprisingly bold prediction about Saudi's tech future (hint: it's happening way sooner than most people realize).
Fresh Perspectives
Fresh Perspectives
Fresh Perspectives
Product Spotlight
Product Spotlight
Product Spotlight
Say hello to our refreshed product family!
Say hello to our refreshed product family!
Say hello to our refreshed product family!
We’ve given our products a fresh new look: Profiles, OmniServe, Monitor, Support, and the all-new Research solution. We’ve swapped the old names for something fresher, simpler, and sleeker to match their impact.
We’ve given our products a fresh new look: Profiles, OmniServe, Monitor, Support, and the all-new Research solution. We’ve swapped the old names for something fresher, simpler, and sleeker to match their impact.
We’ve given our products a fresh new look: Profiles, OmniServe, Monitor, Support, and the all-new Research solution. We’ve swapped the old names for something fresher, simpler, and sleeker to match their impact.
LATEST RELEASES
LATEST RELEASES
Four new features just landed to make your workday smoother:
Four new features just landed to make your workday smoother:
OmniServe
OmniServe
just got better!
just got better!
Excel exports are now available!
Team leaders can now grab all their OmniServe data in Excel format. Get deeper insights into your team’s performance with just a few clicks.
Excel exports are now available!
Team leaders can now grab all their OmniServe data in Excel format. Get deeper insights into your team’s performance with just a few clicks.
Excel exports are now available!
Team leaders can now grab all their OmniServe data in Excel format. Get deeper insights into your team’s performance with just a few clicks.
Your status now updates automagically!
Just like Slack, we’ll mark you as “away” after 15 minutes of inactivity. Works on web and mobile.
Social Listening
Social Listening
is getting even sharper!
is getting even sharper!
Never miss a trending topic again!
Now, you can get instant alerts when topics start trending on X. Set up keyword and region-based notifications and send them directly to your team.
Never miss a trending topic again!
Now, you can get instant alerts when topics start trending on X. Set up keyword and region-based notifications and send them directly to your team.
Never miss a trending topic again!
Now, you can get instant alerts when topics start trending on X. Set up keyword and region-based notifications and send them directly to your team.
See all metrics in one widget!
Instantly access key metrics across all data sources—right from the Monitor. No extra clicks needed—spot trends, track performance, and act fast.
See all metrics in one widget!
Instantly access key metrics across all data sources—right from the Monitor. No extra clicks needed—spot trends, track performance, and act fast.
See all metrics in one widget!
Instantly access key metrics across all data sources—right from the Monitor. No extra clicks needed—spot trends, track performance, and act fast.
Head to your favorite CXM platform now and try them out yourself!
Head to your favorite CXM platform now and try them out yourself!
Head to your favorite CXM platform now and try them out yourself!
Don't Take Our Word for It.
Take Theirs...
Don't Take Our Word for It. Take Theirs...
Don't Take Our Word for It.
Take Theirs...
Lucidya’s AI-powered CXM platform consistently outperforms other solutions in the market. It has transformed how we understand both our brand's position and the broader market landscape. The accuracy and depth of insights we get from our data is simply unmatched.
“One of Lucidya’s standout qualities, other than its remarkable customer service, is its efficient and rapid delivery of information. As a decision-maker who primarily relies on data, I believe Lucidya’s ability to seamlessly and swiftly provide insights is what I value most about the platform.”
Lucidya’s AI-powered CXM platform consistently outperforms other solutions in the market. It has transformed how we understand both our brand's position and the broader market landscape. The accuracy and depth of insights we get from our data is simply unmatched.
Talal Shehadeh
Talal Shehadeh
Talal Shehadeh
Senior Manager - Brand & MarCom
Senior Manager - Brand & MarCom
Senior Manager - Brand & MarCom
February's Big Moves
February's Big Moves
February's Big Moves
LEAP 2025 Recap
LEAP 2025 Recap
LEAP 2025 Recap
Four wonderful days at LEAP filled our February with the kind of conversations we love most—real talks about making customer service better. Our team shared how we're keeping things simple in a world that often makes CX too complex, while CEO & Founder Abdullah Asiri’s session about AI in customer service got people excited about what's actually possible today.
Four wonderful days at LEAP filled our February with the kind of conversations we love most—real talks about making customer service better. Our team shared how we're keeping things simple in a world that often makes CX too complex, while CEO & Founder Abdullah Asiri’s session about AI in customer service got people excited about what's actually possible today.
New partnerships alert!
New partnerships alert!
We left LEAP 2025 with new friends, new partners, and more reasons to be excited about helping businesses in our region connect better with their customers.
We left LEAP 2025 with new friends, new partners, and more reasons to be excited about helping businesses in our region connect better with their customers.
New partnerships alert!
We left LEAP 2025 with new friends, new partners, and more reasons to be excited about helping businesses in our region connect better with their customers.
Growing in good company
Growing in good company
A warm welcome to these forward-thinking organizations who’ve joined the Lucidya family. We're honored (and, let's be honest, pretty excited) to partner with these remarkable brands, along with others, on their journey to CX excellence.
A warm welcome to these forward-thinking organizations who’ve joined the Lucidya family. We're honored (and, let's be honest, pretty excited) to partner with these remarkable brands, along with others, on their journey to CX excellence.
Growing in good company
A warm welcome to these forward-thinking organizations who’ve joined the Lucidya family. We're honored (and, let's be honest, pretty excited) to partner with these remarkable brands, along with others, on their journey to CX excellence.
Additional Reads Fresh Off Our Minds
Additional Reads Fresh Off Our Minds
Additional Reads Fresh Off Our Minds
Hot takes and cool CX insights from our team's recent deep dives:
Hot takes and cool CX insights from our team's recent deep dives:
This Month’s Pearl of Wisdom
This Month’s Pearl of Wisdom
This Month’s Pearl of Wisdom
Don’t wait for perfect, start with what you’ve got!
Don’t wait for perfect, start with what you’ve got!
Don’t wait for perfect, start with what you’ve got!
Stop holding out for the “right time” or piling on grand goals.
Real change happens when you focus on doing better, not more.
Stop holding out for the “right time” or piling on grand goals.
Real change happens when you focus on doing better, not more.
Stop holding out for the “right time” or piling on grand goals.
Real change happens when you focus on doing better, not more.
Until Next Time…
Until Next Time…
That's our first edition wrapped up! If you enjoyed these stories as much as we enjoyed collecting them, forward them to a friend who gets excited about making customer experiences better.
We’ll see you next month with more insights, innovations, and stories from the world of CX.
That's our first edition wrapped up! If you enjoyed these stories as much as we enjoyed collecting them, forward them to a friend who gets excited about making customer experiences better.
We’ll see you next month with more insights, innovations, and stories from the world of CX.
That's our first edition wrapped up! If you enjoyed these stories as much as we enjoyed collecting them, forward them to a friend who gets excited about making customer experiences better.
We’ll see you next month with more insights, innovations, and stories from the world of CX.
With clarity and care,
With clarity and care,
With clarity and care,
Lucidya Team
Lucidya Team
Copyright © 2025 Lucidya LLC
Copyright © 2025 Lucidya LLC
Copyright © 2025 Lucidya LLC