Annual Report 2025

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The

Rooftop

In 2025, we reached for the stars

You've met the dreamers downstairs. Now, see their dreams in full scale. Watch as last year's ambitions become this year's skyline. See new markets light up like constellations, trace the lines of partnerships that connected them, and witness customer success stories streak across like shooting stars.

The

Rooftop

In 2025, we reached for the stars

You've met the dreamers downstairs. Now, see their dreams in full scale. Watch as last year's ambitions become this year's skyline. See new markets light up like constellations, trace the lines of partnerships that connected them, and witness customer success stories streak across like shooting stars.

Floating Controller
Target IDs: 1, 2, 3

Lucidya Raises USD 30 Million

The largest AI funding round in MENA. A story too big for one outlet to handle.

This wasn’t just a funding round. It was a statement piece. An entire region paused. Every major tech desk picked it up.

$30M USD turns heads wherever it lands.

With renewed firepower, we accelerated our mission to build locally, serve globally. The fund was the fuel. What follows is where we directed the fire.

Regional expansion

One star became many. From home base, we expanded across the region and beyond, new markets lighting up one by one, each bringing us closer to customers who needed intelligence built for their reality.

0M+

customers and citizens served around the globe

0M+

channels and platforms integrated into Lucidya’s unified suite

0+

employees across engineering, product, sales, and support

0+

large enterprise and government clients worldwide

0+

countries

Powerhouse strategic partnerships

Even the brightest constellations need a little backup!

A warm welcome to the amazing allies who joined our orbit!

Proof written in the stars

They say if you make a wish upon a shooting star, it comes true. In 2025, we made countless wishes for our clients' success. And the universe answered in more ways than one.

What's on the 2026 launch pad?

What's on the 2026 launch pad?

Leading the agentic era

Leading the agentic era

Most AI agents stop at a suggestion. Ours will be built to act.

Ours integrate with your operational stack (order management systems, CRMs, shipping providers, payment gateways, etc.). Once connected, they take on real work: status checks, policy application, refund processing, case closure. Autonomously!!

Status:  In live production.

Nine years ago, Arab companies had a problem.

Nine years ago, Arab companies had a problem.

AI tools came from elsewhere. Arrived late. Didn't work properly. Definitely didn't understand Arabic in any meaningful way.

We started Lucidya to fix that.

Not the most profitable path. Definitely not the easiest. But someone had to build for this region properly.

Fast forward to now.

AI went from 'interesting idea' to 'how are you not using this yet' in about 18 months. Customer expectations jumped. Board members started asking harder questions. Competitors started spending.

The question changed. It used to be 'what's your AI strategy.' Now it's 'show me the ROI.'

The ones that succeed partner with specialists. Domain specialists who understand their industry. Market specialists who understand their region. Teams who've done this before.

We've been doing this for nine years, and that head start matters more now than ever.

We built models, infrastructure, governance frameworks. We built security standards, and made plenty of mistakes. Fixed them. Learned what enterprise AI actually requires.

Now we're in what people call the 'agentic era.' It means AI that doesn't only analyze or recommend; it’s AI that acts.

It’s taking us lots of errors and trials to get agents working properly. We’re testing with real companies handling real customer issues with real consequences. Government entities. E-commerce platforms. Companies where mistakes cost money and reputation.

The end result will be worth the wait.

That's the plan.

You've reached the end of the tour!

You've reached the end of the tour!

The House of CX | 2025 edition.

The House of CX | 2025 edition.

We built it room by room, story by story.And we’re so glad you stopped by.

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