The Frost Radar moment
Some moments do not need decoration.
They speak for themselves.
This was one of them.
In 2025, Lucidya was recognized by the Frost Radar as the leader shaping customer experience intelligence in the region. A placement earned through proof, scale, and a vision that kept moving forward.
The report sheds a light on:
The momentum of our innovation.
Our unified CX suite built to solve real problems.
The depth of our Arabic AI and accurate dialect understanding.
Our substantial growth and strategic partnerships.
It is ok to stare. We would too.
Made in Saudi and for the region
Joining the Made in Saudi Program marked a defining moment for Lucidya.
A milestone rooted in national pride, trust, and technological leadership built in the Kingdom and scaled across MENA.
It was more than a badge.
It was recognition of a Saudi-born innovation that is shaping customer experience at enterprise scale.
The story spread quickly through business circles, media conversations, and the wider AI community, carrying a simple and powerful truth:
Technology built here can lead everywhere.
Building what the region needed.
Not what it was used to.
Listen to our founder's journey from early setbacks to a $30M Series B, told without filters. This conversation peeled back the layers of how Lucidya was built. Pivots, patience, hiring, trust, timing. A full story from idea to impact.
By the numbers:
13 countries where Lucidya now operates
75M+ customer experiences shaped
The largest AI funding round in MENA
Teaching AI to understand Arabic. For real.
Tune in to a deep conversation on how Arabic-first AI is reshaping customer intelligence in MENA, from KAUST research labs to transforming CX across the region. Dialects, models, real-time analysis, and the science behind understanding millions of voices.
The discussion unpacks:
How Lucidya solves Arabic NLP at scale
Why dialects matter more than algorithms
The future of real-time sentiment and CX analytics
New followers
Joined our LinkedIn community
Learn to read the room, not just the survey results
Surveys can't always say it, but a barista's face can. It's in a hesitation, a look, a smile that doesn't reach the eyes. That's where customer churn hides.
A live-tracked championship with no cooldown
A championship's tempo has no pause button, so why should your analysis? Your intelligence should outpace the game itself, and so that's what we did!
Competitive intelligence is the homework winners do
Think competitors are mind readers? Nope. They simply pay attention to public clues. If the "how" feels like a puzzle, we provide the perfect guide.