Annual Report 2025

The

Kitchen

Look where you step, things are still bubbling!

This is where ideas were simmered, baked, taste-tested, perfectly seasoned, sometimes burned, fixed, and finally served.

The

Kitchen

Look where you step, things are still bubbling!

This is where ideas were simmered, baked, taste-tested, perfectly seasoned, sometimes burned, fixed, and finally served.

The

Kitchen

Look where you step, things are still bubbling!

This is where ideas were simmered, baked, taste-tested, perfectly seasoned, sometimes burned, fixed, and finally served.

Floating Controller

Target IDs: 1, 2, 3

Fresh out of the oven

The heat stayed on all year

What you see here are the releases that defined how Lucidya was used, experienced, and trusted in 2025.

Each card below came out fully baked, after being tested in real environments, shaped by real use cases, and seasoned by teams who needed the product to work, not just look good.

Now serving email

A new data source lands on the menu. Email conversations now sit alongside social and chat, all handled from one place.

Now serving email

A new data source lands on the menu. Email conversations now sit alongside social and chat, all handled from one place.

Now serving email

A new data source lands on the menu. Email conversations now sit alongside social and chat, all handled from one place.

A new Lucidya interface

Cleaner. Lighter. Easier to navigate. The kind of redesign that quietly removes friction and lets teams move faster without thinking about it.

A new Lucidya interface

Cleaner. Lighter. Easier to navigate. The kind of redesign that quietly removes friction and lets teams move faster without thinking about it.

A new Lucidya interface

Cleaner. Lighter. Easier to navigate. The kind of redesign that quietly removes friction and lets teams move faster without thinking about it.

Alerts for Top Trends on X

Because timing matters. Trends now surface before they peak, helping teams react while the conversation is still forming.

Alerts for Top Trends on X

Because timing matters. Trends now surface before they peak, helping teams react while the conversation is still forming.

Alerts for Top Trends on X

Because timing matters. Trends now surface before they peak, helping teams react while the conversation is still forming.

Live Chat added to OmniServe

Conversations, freshly picked. Real-time conversations flow directly into OmniServe, closing the loop between listening and response.

Live Chat added to OmniServe

Conversations, freshly picked. Real-time conversations flow directly into OmniServe, closing the loop between listening and response.

Live Chat added to OmniServe

Conversations, freshly picked. Real-time conversations flow directly into OmniServe, closing the loop between listening and response.

Advanced Monitor for X

Tighter logic. Broader coverage. Fewer workarounds. Monitoring that handles X, news, and blogs accurately even when the queries get complicated.

Advanced Monitor for X

Tighter logic. Broader coverage. Fewer workarounds. Monitoring that handles X, news, and blogs accurately even when the queries get complicated.

Advanced Monitor for X

Tighter logic. Broader coverage. Fewer workarounds. Monitoring that handles X, news, and blogs accurately even when the queries get complicated.

Arabic dialect analysis, refined

Deeper understanding & cleaner signals. Stronger Gulf and Saudi differentiation backed by real-world Arabic data, delivering insights teams can trust.

Arabic dialect analysis, refined

Deeper understanding & cleaner signals. Stronger Gulf and Saudi differentiation backed by real-world Arabic data, delivering insights teams can trust.

Arabic dialect analysis, refined

Deeper understanding & cleaner signals. Stronger Gulf and Saudi differentiation backed by real-world Arabic data, delivering insights teams can trust.

The taste test:
What users said
about the product

Every kitchen has critics.
Fortunately, ours rate us
generously.

The taste test:
What users said
about the product

Every kitchen has critics.
Fortunately, ours rate us
generously.

The taste test:
What users said
about the product

Every kitchen has critics.
Fortunately, ours rate us
generously.

This was the year users across the region and beyond put Lucidya to the test. They compared, measured, tasted, and tried every feature we cooked in 2025.

And the verdict came back sweeter than we imagined.

beach_access

High Performer in Summer 2025

star star star star star

trending_up

High Performer in Middle East and Africa

star star star star star

trending_up

High Performer in EMEA Mid Market

star star star star star

store

High Performer in Small Business

star star star star star

Badge after badge for usability, performance, and real value delivered.

A customer left a review that said it best:

“All of the greatness under one roof.”

And that is exactly what we built this year.
A product that feels complete, consistent, and trusted at every layer.

When the people who use the product every day stamp their approval, you know you’re cooking the right things.

The tasting panel

Every kitchen loves to feed an audience.

But our favorite guests? They're the ones who pull up a stool, take a bite, and tell us exactly what they think. We call them our tasting panel.

They tried what we cooked this year. A new feature here. A smarter model there. With every release, another plate left the counter. Then the notes started arriving. Warm messages about clarity, surprised reactions to speed, and smiles at how well the Arabic flavors blended with real-time insights.

GUEST FEEDBACK CARD

Lucidya helped me deeply understand how my customers think and feel. It analyzes Arabic dialects with clarity, captures real opinions without complexity, and supports smarter, faster decision-making for my business.

Zeyad H.

Founder & Director

star star star star star

GUEST FEEDBACK CARD

Lucidya helps us track key industry updates through automated, customizable reports that make every decision faster and better informed. It's how we stay sharp in a fast-changing market.

Rayan A.

Senior Associate, Client Services

star star star star star

GUEST FEEDBACK CARD

Lucidya helps us stay ahead of crises with real-time alerts that catch spikes in negative sentiment before they spread. It's a powerful way to protect our brand and maintain a strong public image.

Raghad A.

Sales Officer

star star star star star

GUEST FEEDBACK CARD

Lucidya provides clear, reliable insights tailored to Arabic content and local context. The platform is easy to use, quick to adopt, and helps us understand market sentiment with confidence, supporting more informed and effective decisions.

Muhannad K.

Lucidya CXM platform user

star star star star star

GUEST FEEDBACK CARD

Lucidya is perfectly designed for Arab audiences. The platform helps us stay ahead of conversations, understand our brand reputation, and gain valuable insights to guide decisions and influencer strategies.

Dana A.

Manager, Brand Planning

star star star star star

GUEST FEEDBACK CARD

Lucidya has given us insight into our customers that we never thought were possible. The platform is easy to use, straightforward, and backed by a helpful support team whenever we need them.

Bader L.

Chief Operations Officer

star star star star star

We cooked. They tasted. And each dish landed exactly how it should.

The tasting panel

Every kitchen loves to feed an audience.

But our favorite guests? They're the ones who pull up a stool, take a bite, and tell us exactly what they think. We call them our tasting panel.

GUEST FEEDBACK CARD

Zeyad H.

Founder & Director

star star star star star

GUEST FEEDBACK CARD

Lucidya helps us track key industry updates through automated, customizable reports that make every decision faster and better informed. It's how we stay sharp in a fast-changing market.

Rayan A.

Senior Associate, Client Services

star star star star star

GUEST FEEDBACK CARD

Lucidya helps us stay ahead of crises with real-time alerts that catch spikes in negative sentiment before they spread. It's a powerful way to protect our brand and maintain a strong public image.

Raghad A.

Sales Officer

star star star star star

GUEST FEEDBACK CARD

Muhannad K.

Lucidya CXM platform user

star star star star star

GUEST FEEDBACK CARD

Dana A.

Manager, Brand Planning

star star star star star

GUEST FEEDBACK CARD

Lucidya has given us insight into our customers that we never thought were possible. The platform is easy to use, straightforward, and backed by a helpful support team whenever we need them.

Bader L.

Chief Operations Officer

star star star star star

We cooked. They tasted. And each dish landed exactly how it should.

The tasting panel

Every kitchen loves to feed an audience.

But our favorite guests? They're the ones who pull up a stool, take a bite, and tell us exactly what they think. We call them our tasting panel.

GUEST FEEDBACK CARD

Zeyad H.

Founder & Director

star star star star star

GUEST FEEDBACK CARD

Lucidya helps us track key industry updates through automated, customizable reports that make every decision faster and better informed. It's how we stay sharp in a fast-changing market.

Rayan A.

Senior Associate, Client Services

star star star star star

GUEST FEEDBACK CARD

Lucidya helps us stay ahead of crises with real-time alerts that catch spikes in negative sentiment before they spread. It's a powerful way to protect our brand and maintain a strong public image.

Raghad A.

Sales Officer

star star star star star

GUEST FEEDBACK CARD

Muhannad K.

Lucidya CXM platform user

star star star star star

GUEST FEEDBACK CARD

Dana A.

Manager, Brand Planning

star star star star star

GUEST FEEDBACK CARD

Lucidya has given us insight into our customers that we never thought were possible. The platform is easy to use, straightforward, and backed by a helpful support team whenever we need them.

Bader L.

Chief Operations Officer

star star star star star

We cooked. They tasted. And each dish landed exactly how it should.

This is where things get real.

Before features are launched and releases go live, this is where ideas are tested, broken, rebuilt, and shaped by people.

Whiteboards filled with questions. Flows that evolve. Experiments that don’t always work and that’s the point.

What you see here is the human side of the product. Early concepts. UX explorations. Retrospectives. Design systems taking shape. Work in progress, not polished plates.