Annual Report 2025

The

Kitchen

Look where you step, things are still bubbling!

This is where ideas were simmered, baked, taste-tested, perfectly seasoned, sometimes burned, fixed, and finally served. You may enter the heart of the house: the Lab!

The

Kitchen

Look where you step! Things are still bubbling.

This is where ideas were simmered, baked, taste-tested, perfectly seasoned, sometimes burned, fixed, and finally served. You may enter the heart of the house: the Lab!

Floating Controller
Target IDs: 1, 2, 3

Fresh out of the oven

The heat stayed on all year

This wall is where the kitchen shows what made it to the table this year. It wasn't every experiment or idea scribbled on a napkin. What you see here are the releases that defined how Lucidya was used, experienced, and trusted in 2025.

Each card below came out fully baked, after being tested in real environments, shaped by real use cases, and seasoned by teams who needed the product to work, not just look good.

Now serving email

A new data source lands on the menu. Email conversations now sit alongside social and chat, all handled from one place.

A new Lucidya interface

Cleaner. Lighter. Easier to navigate. The kind of redesign that quietly removes friction and lets teams move faster without thinking about it.

Alerts for Top Trends on X

Because timing matters. Trends now surface before they peak, helping teams react while the conversation is still forming.

A new Lucidya interface

Cleaner. Lighter. Easier to navigate! The kind of redesign that quietly removes friction and lets teams move faster without thinking about it.

Live Chat added to OmniServe

Conversations, freshly picked in real time now flow directly into OmniServe, closing the loop between listening and response.

A new Lucidya interface

Cleaner. Lighter. Easier to navigate. The kind of redesign that quietly removes friction and lets teams move faster without thinking about it.

Advanced Monitor for X

Tighter logic. Broader coverage. Fewer workarounds. Monitoring that handles X, News, and Blogs accurately even when queries get complicated.

Alerts for Top Trends on X

Because timing matters. Trends now surface before they peak, helping teams react while the conversation is still forming.

Arabic dialect analysis, refined

Deeper understanding through stronger Gulf and Saudi differentiation, grounded in real-world Arabic data that delivers insights teams can truly trust.

The taste test:
What users said
about the product

Every kitchen has critics.
Fortunately, ours rate us
generously.

This was the year users across the region and beyond put Lucidya to the test. They compared, measured, tasted, and tried every feature we cooked in 2025.

And the verdict came back sweeter than we imagined.

beach_access

High Performer in Summer 2025

star star star star star

trending_up

High Performer in Middle East and Africa

star star star star star

trending_up

High Performer in EMEA Mid Market

star star star star star

store

High Performer in Small Business

star star star star star

Badge after badge for usability, performance, and real value delivered.

A customer left a review that said it best:

“All of the greatness under one roof.”

And that is exactly what we built this year.
A product that feels complete, consistent, and trusted at every layer.

When the people who use the product every day stamp their approval, you know you’re cooking the right things.

The tasting panel

Every kitchen loves to feed an audience.

But our favorite guests? They're the ones who pull up a stool, take a bite, and tell us exactly what they think. We call them our tasting panel.They tried what we cooked this year. A new feature here. A smarter model there With every release, another plate left the counter. Then the notes started arriving. Warm messages about clarity, surprised reactions to speed, and smiles at how well the Arabic flavors blended with real-time insights.

No need to read them all at once. Let them drift by like a busy evening serviceOne truth sits beneath every card. We cooked. They tasted. And the dish landed exactly how it should.

This is where things get real.

Before features are launched and releases go live, this is where ideas are tested, broken, rebuilt, and shaped by people.

Whiteboards filled with questions. Flows that evolve. Experiments that don’t always work and that’s the point.

What you see here is the human side of the product. Early concepts. UX explorations. Retrospectives. Design systems taking shape. Work in progress, not polished plates.

Some ideas make it to the menu. Others stay in the kitchen, teaching us what to do better next time.

This is how the Lucidya flavor is perfected.
With curiosity, collaboration, and a lot of iteration.

So, what's next for our kitchen?

We're laying the groundwork for a tighter, more connected space, where products speak the same language, data moves with ease, and every insight you bring us travels straight to action.

If you think the kitchen smells good now, wait until you see what comes out next.

Come on now, you know this doesn’t end here.