Think Clearly,
Act Decisively with Lucidya’s AI-Powered CXM
Unleash the power of AI to monitor trends, support customers, and drive research-backed decisions—all in one platform.
The leading unified AI-powered CX management platform in the Arab world
Lucidya transforms customer and market data overload into actionable insights and enables you to improve your brand’s performance, make smarter decisions, and provide exceptional CX.
Choose your best-fit AI-powered solution
Monitor
Social Listening
Keep an eye on your brand's social media activities and market's performance across all social channels.
Stay ahead with real-time brand monitoring
Gain unparalleled visibility into how people feel about your brand, what customers are saying, and what’s happening in your industry. Lucidya’s Monitor solution uses AI to help you track competitors, spot potential issues early, and make smarter decisions.
Perfect for:
Brand Reputation Management
Keep an eye on public sentiment and address problems before they escalate.
Competitor Benchmarking
See how your brand stacks up against your industry rivals in real-time.
Crisis Detection & Prevention
Get instant alerts on negative spikes in mentions and take immediate action.
Monitor
Social Listening
Keep an eye on your brand's social media activities and market's performance across all social channels.
Stay ahead with real-time brand monitoring
Gain unparalleled visibility into how people feel about your brand, what customers are saying, and what’s happening in your industry. Lucidya’s Monitor solution uses AI to help you track competitors, spot potential issues early, and make smarter decisions.
Perfect for:
Brand Reputation Management
Keep an eye on public sentiment and address problems before they escalate.
Competitor Benchmarking
See how your brand stacks up against your industry rivals in real-time.
Crisis Detection & Prevention
Get instant alerts on negative spikes in mentions and take immediate action.
Monitor
Social Listening
Keep an eye on your brand's social media activities and market's performance across all social channels.
Stay ahead with real-time brand monitoring
Gain unparalleled visibility into how people feel about your brand, what customers are saying, and what’s happening in your industry. Lucidya’s Monitor solution uses AI to help you track competitors, spot potential issues early, and make smarter decisions.
Perfect for:
Brand Reputation Management
Keep an eye on public sentiment and address problems before they escalate.
Competitor Benchmarking
See how your brand stacks up against your industry rivals in real-time.
Crisis Detection & Prevention
Get instant alerts on negative spikes in mentions and take immediate action.
Support
OmniServe
Centralize customer communication for faster resolution and personalized customer service.
Improve response efficiency and satisfaction
Provide smooth, AI-assisted customer support across all platforms. Lucidya’s Support solution helps you bring all customer conversations into one place, respond quicker, and keep customers happy.
Perfect for:
Omni-Channel Customer Support
Unify interactions across social media, email, and messaging apps.
AI-Agent Assistance
Manage conversations from start to finish across multiple social channels and seamlessly handover to human agents when necessary.
Comprehensive Customer Profiles
Access complete, unified profiles that help your agents understand customers on a deeper level and deliver localized & personalized support.
Support
OmniServe
Centralize customer communication for faster resolution and personalized customer service.
Improve response efficiency and satisfaction
Provide smooth, AI-assisted customer support across all platforms. Lucidya’s Support solution helps you bring all customer conversations into one place, respond quicker, and keep customers happy.
Perfect for:
Omni-Channel Customer Support
Unify interactions across social media, email, and messaging apps.
AI-Agent Assistance
Manage conversations from start to finish across multiple social channels and seamlessly handover to human agents when necessary.
Comprehensive Customer Profiles
Access complete, unified profiles that help your agents understand customers on a deeper level and deliver localized & personalized support.
Support
OmniServe
Centralize customer communication for faster resolution and personalized customer service.
Improve response efficiency and satisfaction
Provide smooth, AI-assisted customer support across all platforms. Lucidya’s Support solution helps you bring all customer conversations into one place, respond quicker, and keep customers happy.
Perfect for:
Omni-Channel Customer Support
Unify interactions across social media, email, and messaging apps.
AI-Agent Assistance
Manage conversations from start to finish across multiple social channels and seamlessly handover to human agents when necessary.
Comprehensive Customer Profiles
Access complete, unified profiles that help your agents understand customers on a deeper level and deliver localized & personalized support.
Research
Social Listening
Keep an eye on your brand's social media activities and market's performance across all social channels.
Unlock deep market and customer insights
Make data-driven business decisions with powerful AI analytics. Lucidya’s Research solution helps you uncover customer preferences, analyze market trends, and refine strategies based on real customer feedback.
Perfect for:
Market Trend Analysis
Identify emerging trends and shifting consumer behaviors to stay ahead of the competition.
Advanced Analytics
Explore in-depth data visualizations and reports designed to spotlight what truly matters to your business.
Multilingual Insights
Analyze data in multiple languages, including Arabic and its various dialects, with automated translation features that offer a culturally nuanced perspective, backed by a 92% accuracy rate.
Research
Social Listening
Keep an eye on your brand's social media activities and market's performance across all social channels.
Unlock deep market and customer insights
Make data-driven business decisions with powerful AI analytics. Lucidya’s Research solution helps you uncover customer preferences, analyze market trends, and refine strategies based on real customer feedback.
Perfect for:
Market Trend Analysis
Identify emerging trends and shifting consumer behaviors to stay ahead of the competition.
Advanced Analytics
Explore in-depth data visualizations and reports designed to spotlight what truly matters to your business.
Multilingual Insights
Analyze data in multiple languages, including Arabic and its various dialects, with automated translation features that offer a culturally nuanced perspective, backed by a 92% accuracy rate.
Research
Social Listening
Keep an eye on your brand's social media activities and market's performance across all social channels.
Unlock deep market and customer insights
Make data-driven business decisions with powerful AI analytics. Lucidya’s Research solution helps you uncover customer preferences, analyze market trends, and refine strategies based on real customer feedback.
Perfect for:
Market Trend Analysis
Identify emerging trends and shifting consumer behaviors to stay ahead of the competition.
Advanced Analytics
Explore in-depth data visualizations and reports designed to spotlight what truly matters to your business.
Multilingual Insights
Analyze data in multiple languages, including Arabic and its various dialects, with automated translation features that offer a culturally nuanced perspective, backed by a 92% accuracy rate.
Professional Services
Expert-led insights and real-time monitoring
Our Professional Services Unit helps you get the most out of social media data and advanced monitoring analytics.
Professional Reports
Unique professional reports designed to meet your business’s specific needs.
Professional Reports
Unique professional reports designed to meet your business’s specific needs.
Command Center
A custom-built, real-time monitoring hub offering live insights into trends, sentiment, and performance across digital channels.
Command Center
A custom-built, real-time monitoring hub offering live insights into trends, sentiment, and performance across digital channels.
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Performance leaps that define our platform
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Increase in response to questions rate.
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Increase in social reach.
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Trusted and recognized for helping businesses think clearly
Here’s why our customers love us
Here’s why our customers love us
"One of Lucidya’s standout qualities, other than its remarkable customer service, is its efficient and rapid delivery of information. As a decision-maker who primarily relies on data, I believe Lucidya’s ability to seamlessly and swiftly provide insights is what I value most about the platform.
One of Lucidya’s standout qualities, other than its remarkable customer service, is its efficient and rapid delivery of information. As a decision-maker who primarily relies on data, I believe Lucidya’s ability to seamlessly and swiftly provide insights is what I value most about the platform.Mohamed Al-Fareekh
Project Manager One1 Group for Marketing & Communication Solutions
"Before Lucidya, understanding diverse dialects and client sentiment on X (formerly Twitter) was a challenge. Lucidya has transformed our customer interactions by analyzing sentiment and providing clear, personalized responses tailored to each sector-government, individuals, and B2B. Additionally, with Lucidya's advanced dialect translation capabilities, we now communicate with clarity and personalization, delivering exceptional customer experiences.
Before Lucidya, understanding diverse dialects and client sentiment on X (formerly Twitter) was a challenge. Lucidya has transformed our customer interactions by analyzing sentiment and providing clear, personalized responses tailored to each sector-government, individuals, and B2B. Additionally, with Lucidya's advanced dialect translation capabilities, we now communicate with clarity and personalization, delivering exceptional customer experiences.Ruba Al-Ghusun
Corporate Contact Center Director, The General Syndicate of Cars
"I am truly impressed with the exceptional support provided by the Lucidya team. Over the past three years, Lucidya has become an indispensable part of our social media and marketing strategies. Their CXM platform consistently outperforms other market solutions in delivering unmatched accuracy and depth of data and providing invaluable insights into brand perception and market dynamics. It has transformed how we understand both our brand's position and the broader market landscape.
I am truly impressed with the exceptional support provided by the Lucidya team. Over the past three years, Lucidya has become an indispensable part of our social media and marketing strategies. Their CXM platform consistently outperforms other market solutions in delivering unmatched accuracy and depth of data and providing invaluable insights into brand perception and market dynamics. It has transformed how we understand both our brand's position and the broader market landscape.Talal Shehadeh
Senior Manager - Brand & MarCom
"One of Lucidya’s standout qualities, other than its remarkable customer service, is its efficient and rapid delivery of information. As a decision-maker who primarily relies on data, I believe Lucidya’s ability to seamlessly and swiftly provide insights is what I value most about the platform.
One of Lucidya’s standout qualities, other than its remarkable customer service, is its efficient and rapid delivery of information. As a decision-maker who primarily relies on data, I believe Lucidya’s ability to seamlessly and swiftly provide insights is what I value most about the platform.Mohamed Al-Fareekh
Project Manager One1 Group for Marketing & Communication Solutions
"Before Lucidya, understanding diverse dialects and client sentiment on X (formerly Twitter) was a challenge. Lucidya has transformed our customer interactions by analyzing sentiment and providing clear, personalized responses tailored to each sector-government, individuals, and B2B. Additionally, with Lucidya's advanced dialect translation capabilities, we now communicate with clarity and personalization, delivering exceptional customer experiences.
Before Lucidya, understanding diverse dialects and client sentiment on X (formerly Twitter) was a challenge. Lucidya has transformed our customer interactions by analyzing sentiment and providing clear, personalized responses tailored to each sector-government, individuals, and B2B. Additionally, with Lucidya's advanced dialect translation capabilities, we now communicate with clarity and personalization, delivering exceptional customer experiences.Ruba Al-Ghusun
Corporate Contact Center Director, The General Syndicate of Cars
"I am truly impressed with the exceptional support provided by the Lucidya team. Over the past three years, Lucidya has become an indispensable part of our social media and marketing strategies. Their CXM platform consistently outperforms other market solutions in delivering unmatched accuracy and depth of data and providing invaluable insights into brand perception and market dynamics. It has transformed how we understand both our brand's position and the broader market landscape.
I am truly impressed with the exceptional support provided by the Lucidya team. Over the past three years, Lucidya has become an indispensable part of our social media and marketing strategies. Their CXM platform consistently outperforms other market solutions in delivering unmatched accuracy and depth of data and providing invaluable insights into brand perception and market dynamics. It has transformed how we understand both our brand's position and the broader market landscape.Talal Shehadeh
Senior Manager - Brand & MarCom
"One of Lucidya’s standout qualities, other than its remarkable customer service, is its efficient and rapid delivery of information. As a decision-maker who primarily relies on data, I believe Lucidya’s ability to seamlessly and swiftly provide insights is what I value most about the platform.
One of Lucidya’s standout qualities, other than its remarkable customer service, is its efficient and rapid delivery of information. As a decision-maker who primarily relies on data, I believe Lucidya’s ability to seamlessly and swiftly provide insights is what I value most about the platform.Mohamed Al-Fareekh
Project Manager One1 Group for Marketing & Communication Solutions
"Before Lucidya, understanding diverse dialects and client sentiment on X (formerly Twitter) was a challenge. Lucidya has transformed our customer interactions by analyzing sentiment and providing clear, personalized responses tailored to each sector-government, individuals, and B2B. Additionally, with Lucidya's advanced dialect translation capabilities, we now communicate with clarity and personalization, delivering exceptional customer experiences.
Before Lucidya, understanding diverse dialects and client sentiment on X (formerly Twitter) was a challenge. Lucidya has transformed our customer interactions by analyzing sentiment and providing clear, personalized responses tailored to each sector-government, individuals, and B2B. Additionally, with Lucidya's advanced dialect translation capabilities, we now communicate with clarity and personalization, delivering exceptional customer experiences.Ruba Al-Ghusun
Corporate Contact Center Director, The General Syndicate of Cars
"I am truly impressed with the exceptional support provided by the Lucidya team. Over the past three years, Lucidya has become an indispensable part of our social media and marketing strategies. Their CXM platform consistently outperforms other market solutions in delivering unmatched accuracy and depth of data and providing invaluable insights into brand perception and market dynamics. It has transformed how we understand both our brand's position and the broader market landscape.
I am truly impressed with the exceptional support provided by the Lucidya team. Over the past three years, Lucidya has become an indispensable part of our social media and marketing strategies. Their CXM platform consistently outperforms other market solutions in delivering unmatched accuracy and depth of data and providing invaluable insights into brand perception and market dynamics. It has transformed how we understand both our brand's position and the broader market landscape.Talal Shehadeh
Senior Manager - Brand & MarCom
"One of Lucidya’s standout qualities, other than its remarkable customer service, is its efficient and rapid delivery of information. As a decision-maker who primarily relies on data, I believe Lucidya’s ability to seamlessly and swiftly provide insights is what I value most about the platform.
One of Lucidya’s standout qualities, other than its remarkable customer service, is its efficient and rapid delivery of information. As a decision-maker who primarily relies on data, I believe Lucidya’s ability to seamlessly and swiftly provide insights is what I value most about the platform.Mohamed Al-Fareekh
Project Manager One1 Group for Marketing & Communication Solutions
"Before Lucidya, understanding diverse dialects and client sentiment on X (formerly Twitter) was a challenge. Lucidya has transformed our customer interactions by analyzing sentiment and providing clear, personalized responses tailored to each sector-government, individuals, and B2B. Additionally, with Lucidya's advanced dialect translation capabilities, we now communicate with clarity and personalization, delivering exceptional customer experiences.
Before Lucidya, understanding diverse dialects and client sentiment on X (formerly Twitter) was a challenge. Lucidya has transformed our customer interactions by analyzing sentiment and providing clear, personalized responses tailored to each sector-government, individuals, and B2B. Additionally, with Lucidya's advanced dialect translation capabilities, we now communicate with clarity and personalization, delivering exceptional customer experiences.Ruba Al-Ghusun
Corporate Contact Center Director, The General Syndicate of Cars
"I am truly impressed with the exceptional support provided by the Lucidya team. Over the past three years, Lucidya has become an indispensable part of our social media and marketing strategies. Their CXM platform consistently outperforms other market solutions in delivering unmatched accuracy and depth of data and providing invaluable insights into brand perception and market dynamics. It has transformed how we understand both our brand's position and the broader market landscape.
I am truly impressed with the exceptional support provided by the Lucidya team. Over the past three years, Lucidya has become an indispensable part of our social media and marketing strategies. Their CXM platform consistently outperforms other market solutions in delivering unmatched accuracy and depth of data and providing invaluable insights into brand perception and market dynamics. It has transformed how we understand both our brand's position and the broader market landscape.Talal Shehadeh
Senior Manager - Brand & MarCom
- Before Lucidya, understanding diverse dialects and client sentiment on X (formerly Twitter) was a challenge. Lucidya has transformed our customer interactions by analyzing sentiment and providing clear, personalized responses tailored to each sector-government, individuals, and B2B. Additionally, with Lucidya's advanced dialect translation capabilities, we now communicate with clarity and personalization, delivering exceptional customer experiences.
Ruba Al-Ghusun
Corporate Contact Center Director, The General Syndicate of Cars
- I am truly impressed with the exceptional support provided by the Lucidya team. Over the past three years, Lucidya has become an indispensable part of our social media and marketing strategies. Their CXM platform consistently outperforms other market solutions in delivering unmatched accuracy and depth of data and providing invaluable insights into brand perception and market dynamics. It has transformed how we understand both our brand's position and the broader market landscape.
Talal Shehadeh
Senior Manager - Brand & MarCom
- One of Lucidya’s standout qualities, other than its remarkable customer service, is its efficient and rapid delivery of information. As a decision-maker who primarily relies on data, I believe Lucidya’s ability to seamlessly and swiftly provide insights is what I value most about the platform.
Mohamed Al-Fareekh
Project Manager One1 Group for MarkCom Solutions
- Before Lucidya, understanding diverse dialects and client sentiment on X (formerly Twitter) was a challenge. Lucidya has transformed our customer interactions by analyzing sentiment and providing clear, personalized responses tailored to each sector-government, individuals, and B2B. Additionally, with Lucidya's advanced dialect translation capabilities, we now communicate with clarity and personalization, delivering exceptional customer experiences.
Ruba Al-Ghusun
Corporate Contact Center Director, The General Syndicate of Cars
- I am truly impressed with the exceptional support provided by the Lucidya team. Over the past three years, Lucidya has become an indispensable part of our social media and marketing strategies. Their CXM platform consistently outperforms other market solutions in delivering unmatched accuracy and depth of data and providing invaluable insights into brand perception and market dynamics. It has transformed how we understand both our brand's position and the broader market landscape.
Talal Shehadeh
Senior Manager - Brand & MarCom
- One of Lucidya’s standout qualities, other than its remarkable customer service, is its efficient and rapid delivery of information. As a decision-maker who primarily relies on data, I believe Lucidya’s ability to seamlessly and swiftly provide insights is what I value most about the platform.
Mohamed Al-Fareekh
Project Manager One1 Group for MarkCom Solutions
- Before Lucidya, understanding diverse dialects and client sentiment on X (formerly Twitter) was a challenge. Lucidya has transformed our customer interactions by analyzing sentiment and providing clear, personalized responses tailored to each sector-government, individuals, and B2B. Additionally, with Lucidya's advanced dialect translation capabilities, we now communicate with clarity and personalization, delivering exceptional customer experiences.
Ruba Al-Ghusun
Corporate Contact Center Director, The General Syndicate of Cars
- I am truly impressed with the exceptional support provided by the Lucidya team. Over the past three years, Lucidya has become an indispensable part of our social media and marketing strategies. Their CXM platform consistently outperforms other market solutions in delivering unmatched accuracy and depth of data and providing invaluable insights into brand perception and market dynamics. It has transformed how we understand both our brand's position and the broader market landscape.
Talal Shehadeh
Senior Manager - Brand & MarCom
- One of Lucidya’s standout qualities, other than its remarkable customer service, is its efficient and rapid delivery of information. As a decision-maker who primarily relies on data, I believe Lucidya’s ability to seamlessly and swiftly provide insights is what I value most about the platform.
Mohamed Al-Fareekh
Project Manager One1 Group for MarkCom Solutions
- Before Lucidya, understanding diverse dialects and client sentiment on X (formerly Twitter) was a challenge. Lucidya has transformed our customer interactions by analyzing sentiment and providing clear, personalized responses tailored to each sector-government, individuals, and B2B. Additionally, with Lucidya's advanced dialect translation capabilities, we now communicate with clarity and personalization, delivering exceptional customer experiences.
Ruba Al-Ghusun
Corporate Contact Center Director, The General Syndicate of Cars
- I am truly impressed with the exceptional support provided by the Lucidya team. Over the past three years, Lucidya has become an indispensable part of our social media and marketing strategies. Their CXM platform consistently outperforms other market solutions in delivering unmatched accuracy and depth of data and providing invaluable insights into brand perception and market dynamics. It has transformed how we understand both our brand's position and the broader market landscape.
Talal Shehadeh
Senior Manager - Brand & MarCom
- One of Lucidya’s standout qualities, other than its remarkable customer service, is its efficient and rapid delivery of information. As a decision-maker who primarily relies on data, I believe Lucidya’s ability to seamlessly and swiftly provide insights is what I value most about the platform.
Mohamed Al-Fareekh
Project Manager One1 Group for MarkCom Solutions
Master your CX with clarity, precision, and impact.
You don’t need more data—you need the right insights at the right time. Lucidya cuts through the noise, so you know exactly what your customers need and how to deliver it.
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