عزيزي صنّاع التغيير،
في الشهر الماضي، كان لنا الشرف العظيم باستضافة معالي وزير الاتصالات وتقنية المعلومات، المهندس عبدالله السواحة، في لوسيديا. لقد كان حضوره في هذه اللحظة المفصلية من رحلتنا، وتقديره العميق لجوهر جهودنا، مصدر تواضع وإلهام لفريقٍ يكرّس نفسه لإثبات أن التقنية السعودية قادرة على المنافسة على الساحة العالمية.
في لوسيديا، الأحلام ليست مساعٍ فردية بل تطلعات جماعية. نحن نبني من أجل منطقتنا ومعها، انطلاقًا من قناعةٍ راسخة بأن التكنولوجيا يجب أن تعكس لغة الناس وقيمهم وتعقيد واقعهم، مع تجنّب النظرات المبسطة أو المسبقة إلى حقائقهم.
إذا كنتم تبحثون عن رؤى أوضح للجمهور، أو علاقات أقوى مع العملاء، أو استراتيجية أكثر دقة، فنحن ندعوكم لتحلموا معنا. اليوم، تواصل لوسيديا بفخر الإسهام في أكثر من 25 هدفًا ضمن رؤية 2030. وبالغاية والعزم، سنواصل تحويل الرؤى إلى أفعال وتطوير تقنية متجذرة في احتياجات منطقتنا وأصوات أهلها. معًا، فلنبلغ عنان السماء وما وراءه!
تشرفنا كثيرًا باستقبال معالي المهندس عبدالله السواحه، وزير الاتصالات وتقنية المعلومات في مقر لوسيديا الرئيسي. وقد حملت زيارته الكثير من المعنى لفريقنا بأكمله، إذ أتيحت لنا الفرصة لعرض حلولنا للذكاء الاصطناعي المعتمدة على اللغة العربية أولًا، ومناقشة أثرها في أنحاء المملكة وخارجها.
لقد ملأنا التقدير الكريم من صاحب السمو لمساهماتنا في التقدم التكنولوجي للمملكة العربية السعودية بحسٍّ متجدد من الهدف، وهو تقدير يحمل أهمية عميقة بالنسبة لنا بصفتنا بنّائي ذكاء اصطناعي باللغة العربية. وبصفتنا شركة سعودية، نظل ملتزمين بتطوير تقنية تفهم التراث اللغوي لمنطقتنا، وفي الوقت نفسه تسهم بفاعلية في تحقيق الأهداف التحويلية لرؤية 2030.
احتفالات صغيرة على طول الطريق
مرحبًا ترحيبًا حارًا بهذه المؤسسات الرائدة التي انضمت إلى عائلة لوسيديا. نحن فخورون بشراكتنا مع هذه العلامات التجارية المميزة، ومع غيرها أيضًا، في رحلتها نحو التميز في تجربة العملاء، ولنكن صادقين، نحن متحمسون جدًا لذلك.
الحدث القادم
CX-PLORE، سلسلة الدروس المتقدمة – تعرّف بذكاء على الاستبيانات + الاستماع الاجتماعي لتعرف جمهورك كما لم تعرفه من قبل!
جلسة عربية
انضم إلى Mohammed AlShammari (مدير تسويق المنتجات) وHind Nour (مديرة نجاح العملاء) في جلسة قصيرة وعملية، حيث سيأخذانك عبر نهج منظم لدمج بيانات الاستبيانات المنظمة مع الرؤى الأصيلة المستمدة من الاستماع الاجتماعي لاكتشاف العلامات الخفية على استياء الجمهور والوصول إلى جذور المشكلات التي تسبب انخفاض التفاعل أو تكرار الشكاوى.
23 يوليو 2025
8:00 مساءً (GMT+3)
20 دقيقة
الجلسة باللغة العربية
قل مرحبًا بواجهة Lucidya الجديدة
لقد أعدنا تصميم واجهة Lucidya لتسهيل الوصول إلى أدواتك المفضلة، والبقاء مركزًا، وتخصيص التنقل وفقًا لاحتياجاتك.
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شريط تنقل جانبي أنظف وأكثر تنظيمًا
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مظهر جديد ومكان أفضل لأيقونة Luci—دائمًا في متناول اليد
اقرأ المقال الكامل لاستكشاف جميع التحديثات.
أصبح البريد الإلكتروني الآن متاحًا كمصدر بيانات في OmniServe!
لقد أضفنا رسميًا بريد Microsoft/Outlook الإلكتروني كمصدر بيانات أصلي في OmniServe (Engagement)، مما يوسّع إمكاناتك متعددة القنوات لإدارة محادثات البريد الإلكتروني إلى جانب وسائل التواصل الاجتماعي والدردشة، وكل ذلك في صندوق وارد موحّد واحد.
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كانت Lucidya تدون الملاحظات بهدوء…
من خلال أداة AI Monitor لدينا وقدراتها على الاستماع الاجتماعي، تمكّنا من التقاط ما يقوله الناس حقًا عندما يعتقدون أن أصدقاءهم فقط هم من ينتبهون، محوّلين هذه الحوارات الصريحة إلى رؤى كاشفة حول ما يريده العملاء فعليًا.
لا تفوّتوا الكشف القادم. تابعوا صفحتنا على LinkedIn للحصول على رؤى قادمة قد تكون متعلقة بمجال عملكم:
أعمل في مركز الاتصال في أحد البنوك. اتصل أحد العملاء وهو في غاية الانزعاج. كان قد تحدث بالفعل إلى وكيلين آخرين بشأن المشكلة نفسها، لكن في كل مرة كان يضطر إلى شرح كل شيء من جديد. حاولت أنا وزملائي المساعدة، لكن لم تكن لدينا كل المعلومات من المرات السابقة. وبسبب ذلك، كان من الصعب مساعدته بشكل جيد، وفي النهاية ترك ذلك انطباعًا سيئًا.
في بنك سعودي
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179.761 271.481 185.118 267.427 190.066 263.393 C 190.635 262.924 191.398 262.645 192.206 262.523 C 193.647 262.315 195.194 262.506 196.663 262.916 Z M 423.763 299.322 C 420.571 299.55 417.32 299.655 414.109 299.707 C 403.476 299.858 392.828 299.355 382.346 297.978 C 366.984 295.891 351.779 291.618 336.017 289.959 C 333.297 289.652 330.626 289.388 327.939 289.159 C 298.785 286.722 269.831 289.253 241.419 282.669 C 238.255 282.023 235.101 281.329 231.958 280.587 C 235.033 281.585 238.128 282.526 241.239 283.408 C 269.203 292.135 299.046 290.745 327.6 293.145 C 330.255 293.371 332.895 293.622 335.584 293.908 C 351.037 295.417 366.257 299.262 382.055 300.665 C 392.763 301.562 403.518 301.411 414.149 300.466 C 417.359 300.174 420.6 299.815 423.763 299.322 Z M 282.689 163 C 280.101 176.44 278.169 189.999 276.901 203.627 C 275.635 217.255 275.033 230.937 275.097 244.624 C 277.684 231.184 279.615 217.625 280.884 203.997 C 282.15 190.369 282.753 176.687 282.689 163 Z M 263.706 173.575 C 263.465 174.695 263.237 175.771 263.012 176.888 C 261 186.796 259.616 196.828 259.052 206.909 C 258.48 216.992 258.715 227.099 259.593 237.186 C 259.69 238.329 259.797 239.411 259.909 240.556 C 260.063 239.416 260.21 238.339 260.353 237.201 C 261.634 227.159 262.478 217.147 263.046 207.134 C 263.606 197.125 263.907 187.069 263.769 176.958 C 263.753 175.83 263.732 174.703 263.706 173.575 Z M 211.621 283.607 C 211.5 285.793 211.384 287.978 211.274 290.164 L 211.565 289.822 L 210.897 289.895 C 195.374 291.608 179.883 293.598 164.431 295.865 L 165.287 295.926 C 145.041 289.284 124.636 283.137 104.089 277.493 L 104.932 278.639 C 104.872 276.918 104.808 275.196 104.741 273.474 L 103.918 274.466 C 110.89 272.868 117.848 271.213 124.792 269.5 C 117.701 270.436 110.618 271.43 103.543 272.481 L 102.755 272.598 L 102.72 273.474 C 102.653 275.196 102.59 276.918 102.53 278.639 L 102.5 279.479 L 103.372 279.786 C 123.474 286.853 143.746 293.427 164.17 299.501 L 165.026 299.563 C 180.409 296.865 195.742 293.892 211.018 290.646 L 211.676 290.506 L 211.981 290.441 L 211.967 290.164 C 211.857 287.978 211.741 285.793 211.621 283.607 Z M 111.5 273 C 119.678 277.029 128.139 280.454 136.816 283.249 C 145.494 286.04 154.365 288.193 163.358 289.69 C 155.18 285.661 146.719 282.236 138.042 279.441 C 129.364 276.65 120.493 274.497 111.5 273 Z M 184.817 287.703 C 184.337 287.39 183.853 287.082 183.366 286.779 C 179.056 284.095 174.474 281.876 169.696 280.158 C 164.915 278.449 159.966 277.252 154.933 276.586 C 154.364 276.51 153.795 276.441 153.225 276.378 C 153.707 276.692 154.19 277 154.676 277.302 C 158.986 279.986 163.568 282.205 168.346 283.923 C 173.127 285.632 178.076 286.829 183.109 287.495 C 183.676 287.57 184.245 287.64 184.817 287.703 Z M 201.877 282.967 C 199.226 281.567 196.505 280.303 193.726 279.178 L 193.005 279.162 C 189.806 279.533 186.63 280.084 183.492 280.811 C 178.046 282.078 172.734 283.866 167.631 286.152 C 167.056 286.409 166.484 286.671 165.914 286.94 C 166.544 286.931 167.174 286.915 167.803 286.892 C 173.391 286.699 178.948 285.967 184.396 284.708 C 187.533 283.98 190.627 283.076 193.663 282.002 L 192.942 281.986 C 195.902 282.463 198.884 282.791 201.877 282.967 Z M 154.787 283.761 C 155.04 283.826 155.29 283.884 155.539 283.937 C 157.779 284.407 159.868 284.359 161.805 283.793 C 163.742 283.227 165.528 282.143 167.162 280.54 C 167.343 280.362 167.523 280.177 167.701 279.986 C 167.452 279.922 167.201 279.863 166.949 279.81 C 164.709 279.34 162.62 279.388 160.683 279.954 C 158.746 280.52 156.96 281.604 155.326 283.207 C 155.144 283.385 154.965 283.57 154.787 283.761 Z M 0 169.5 C 12.088 171.886 24.186 174.223 36.293 176.511 L 35.588 175.174 C 21.791 204.492 8.617 234.497 2.033 266.764 C 0.853 275.197 -1.447 284.413 3.756 293.268 C 13.064 303.393 26.12 298.585 36.076 296.076 C 46.476 292.851 56.362 288.38 65.828 283.235 L 68.444 281.79 L 65.542 281.188 C 51.049 278.312 36.542 275.507 22.022 272.773 C 36.354 276.366 50.703 279.889 65.069 283.341 L 64.783 281.294 C 55.303 285.967 45.33 290.083 35.165 292.947 C 25.483 295.465 12.723 298.295 6.876 291.005 C 3.162 284.933 4.662 275.483 5.97 267.471 C 12.364 236.049 24.845 205.708 37.31 175.974 L 37.82 174.814 L 36.605 174.638 C 24.411 172.876 12.209 171.163 0.001 169.5 Z M 22.617 246.758 C 24.284 247.286 25.87 247.788 27.538 248.299 C 42.278 252.831 57.234 256.758 72.564 259.063 C 87.884 261.399 103.437 261.927 118.843 261.116 C 120.586 261.028 122.248 260.924 123.992 260.806 C 122.25 260.657 120.593 260.509 118.857 260.356 C 103.498 259.006 88.281 257.412 73.16 255.108 C 58.033 252.835 42.947 249.989 27.71 247.559 C 25.989 247.282 24.345 247.027 22.617 246.758 Z M 18 37.855 C 43.612 34.387 69.201 30.752 94.766 26.95 L 93.042 25.717 C 97.009 51.072 101.027 76.323 104.95 101.62 C 112.083 147.345 118.6 193.14 125.131 239.013 C 125.857 244.095 126.583 249.159 127.322 254.313 C 126.854 249.182 126.375 244.053 125.886 238.924 C 121.5 192.798 116.045 146.788 108.902 101.007 C 104.976 75.682 100.628 50.465 96.008 25.214 L 95.736 23.726 L 94.285 23.98 C 68.827 28.44 43.398 33.065 18 37.855 Z M 151.324 258.743 C 150.726 259.375 150.142 260.021 149.574 260.68 C 147.025 263.653 144.744 266.863 143.015 270.509 C 142.18 272.372 141.374 274.217 141.244 276.7 C 141.24 277.313 141.246 278.02 141.646 278.933 C 141.966 279.837 143.293 280.841 144.324 280.861 C 146.375 280.934 147.265 280.197 148.246 279.661 C 154.095 275.566 157.465 270.336 160.907 264.864 L 160.179 265.222 C 162.45 264.962 164.716 264.656 166.975 264.304 C 164.716 263.952 162.45 263.646 160.179 263.386 L 159.837 263.347 L 159.452 263.744 C 155.008 268.229 150.776 273.059 146.135 276.264 C 145.809 276.468 145.443 276.664 145.181 276.773 C 144.879 276.906 144.639 276.926 144.704 276.93 C 144.81 276.953 144.91 277 144.996 277.067 C 145.114 277.158 145.163 277.263 145.156 277.266 C 145.138 277.282 145.052 276.994 145.041 276.685 C 144.985 275.289 145.457 273.407 145.988 271.666 C 147.087 268.135 148.593 264.611 150.212 261.092 C 150.583 260.297 150.935 259.542 151.324 258.743 Z M 238.748 108.319 C 238.648 107.968 238.566 107.643 238.545 107.28 C 238.194 105.278 240.365 102.791 242.808 102.935 C 247.624 103.313 249.732 106.563 251.098 109.671 C 251.203 109.935 251.304 110.206 251.392 110.477 C 251.124 110.384 250.854 110.287 250.591 110.196 C 247.443 109.104 244.376 107.909 242.787 107.935 C 242.43 107.942 242.215 107.831 241.746 107.757 C 241.287 107.682 240.572 107.736 239.699 107.996 C 239.394 108.094 239.087 108.183 238.748 108.319 Z M 255.635 37.306 C 255.18 37.083 254.75 36.868 254.298 36.654 C 250.3 34.728 246.436 33.164 243.377 30.924 C 240.287 28.722 237.65 25.598 234.843 22.182 C 234.529 21.797 234.223 21.43 233.902 21.034 C 233.979 21.538 234.056 22.012 234.156 22.506 C 235.007 26.833 237.064 31.313 241.035 34.166 C 245.006 37.028 249.761 37.582 254.146 37.398 C 254.649 37.378 255.13 37.344 255.635 37.306 Z M 270.303 36.128 C 269.776 35.91 269.281 35.7 268.76 35.488 C 264.159 33.588 259.622 32.044 255.885 29.76 C 252.132 27.53 249.109 24.117 246.137 20.124 C 245.801 19.671 245.481 19.248 245.144 18.784 C 245.234 19.35 245.323 19.877 245.445 20.437 C 246.412 25.29 249.089 30.375 253.797 33.172 C 258.446 35.972 263.675 36.45 268.631 36.238 C 269.189 36.211 269.746 36.174 270.303 36.128 Z M 286.789 32.703 C 286.2 32.573 285.647 32.447 285.063 32.323 C 279.915 31.193 274.981 30.235 270.885 28.064 C 266.762 25.942 263.171 22.47 259.45 18.753 C 259.032 18.331 258.629 17.933 258.205 17.5 C 258.402 18.073 258.593 18.61 258.814 19.168 C 260.724 24.05 263.892 28.932 269.034 31.61 C 274.181 34.296 279.927 34.1 285.056 33.083 C 285.636 32.968 286.214 32.841 286.789 32.703 Z M 300.214 30.214 C 299.751 30.104 299.309 29.995 298.872 29.886 C 294.864 28.902 291.196 27.997 288.124 26.402 C 285.048 24.879 282.222 22.192 278.751 19.855 C 278.366 19.597 277.981 19.352 277.582 19.105 C 277.782 19.529 277.976 19.941 278.179 20.355 C 279.946 23.98 282.152 27.829 286.292 29.958 C 290.39 32.057 294.932 31.813 298.891 30.646 C 299.329 30.515 299.765 30.371 300.214 30.214 Z M 222.5 12.696 C 224.193 13.199 225.924 13.588 227.68 13.872 C 243.762 16.386 259.674 10.536 274.574 6.38 C 275.814 6.042 277.061 5.729 278.313 5.44 C 291.457 2.026 309.247 2.168 313.52 17.6 C 314.089 19.264 314.54 20.965 314.871 22.692 C 314.79 20.896 314.609 19.178 314.254 17.402 C 313.117 10.178 307.471 3.133 299.839 1.234 C 292.363 -0.872 284.661 0.044 277.451 1.558 C 276.14 1.841 274.811 2.173 273.532 2.518 C 258.12 6.812 243.648 13.4 227.751 13.115 C 225.994 13.075 224.241 12.934 222.5 12.695 Z M 306.804 22.228 C 307.83 23.461 308.835 24.712 309.817 25.98 C 319.399 36.756 319.066 51.118 318.429 64.809 L 318.331 66.892 L 320.425 66.897 C 320.81 66.897 321.187 66.92 321.556 66.963 C 334.421 68.301 337.68 92.726 321.111 94.5 C 319.549 94.835 317.962 95.041 316.366 95.118 C 318.009 95.298 319.611 95.355 321.217 95.253 C 328.533 95.353 336.369 88.69 335.897 80.427 C 335.905 72.703 330.782 64.113 322.014 62.989 C 321.487 62.928 320.956 62.898 320.425 62.899 L 322.422 64.988 C 323.158 51.397 321.794 34.775 310.383 25.472 C 309.217 24.361 308.024 23.279 306.804 22.228 Z M 298.159 23.5 C 298.654 24.123 299.141 24.74 299.619 25.356 C 304.138 30.876 306.948 36.761 308.271 43.374 C 309.679 49.932 310.452 56.866 311.561 63.856 L 311.932 66.195 C 312.072 65.399 312.202 64.619 312.321 63.855 C 313.366 56.841 313.7 49.651 312.178 42.515 C 310.82 35.317 306.116 28.601 300.14 24.803 C 299.488 24.356 298.828 23.921 298.159 23.5 Z M 310.751 92.559 C 310.23 93.001 309.729 93.417 309.216 93.847 C 304.634 97.667 300.168 101.312 295.366 104.072 C 290.584 106.873 285.231 108.637 279.436 110.149 C 278.793 110.319 278.154 110.488 277.5 110.658 C 278.168 110.755 278.827 110.838 279.495 110.906 C 285.434 111.565 291.918 110.738 297.36 107.539 C 302.808 104.402 306.866 99.547 309.801 94.332 C 310.133 93.745 310.438 93.167 310.751 92.559 Z M 334.342 124.275 C 336.992 125.81 339.684 127.271 342.416 128.655 C 358.204 137.308 378.167 140.864 387.783 155.913 C 392.511 163.249 393.187 172.615 392.586 181.607 C 390.101 208.485 379.303 234.349 368.038 259.265 C 366.726 262.073 365.449 264.763 364.067 267.498 C 365.669 264.902 367.219 262.273 368.714 259.613 C 381.919 235.581 393.941 209.988 396.576 181.885 C 397.187 172.471 396.473 162.266 390.796 153.889 C 379.24 137.397 358.95 135.39 342.733 127.964 C 339.907 126.801 337.109 125.571 334.342 124.275 Z M 391.991 213.152 C 391.917 214.398 391.846 215.58 391.785 216.824 C 391.21 227.814 391.171 238.735 390.835 249.571 C 390.523 260.406 389.746 271.216 388.729 282.155 C 388.614 283.389 388.508 284.574 388.389 285.814 C 388.769 284.628 389.124 283.49 389.475 282.298 C 392.619 271.755 394.517 260.75 394.833 249.696 C 395.174 238.633 394.125 227.669 392.544 216.788 C 392.366 215.556 392.183 214.385 391.991 213.152 Z M 317.696 202.038 C 317.83 200.202 318.015 198.462 318.258 196.661 C 320.389 180.779 327.324 165.244 339.843 156.016 C 352.097 146.375 370.499 147.151 382.742 157.88 C 384.141 159.019 385.48 160.228 386.755 161.503 C 385.672 160.044 384.505 158.648 383.26 157.324 C 372.652 144.684 351.054 141.849 337.482 152.787 C 323.608 163.022 317.459 180.47 317.5 196.609 C 317.497 198.421 317.562 200.232 317.696 202.038 Z M 338.006 181.271 C 337.156 182.088 336.343 182.88 335.514 183.711 C 328.156 191.051 321.442 199.386 316.938 209.012 C 312.391 218.608 310.073 228.997 308.922 239.352 C 308.791 240.524 308.685 241.642 308.58 242.824 C 308.946 241.695 309.299 240.631 309.665 239.513 C 312.925 229.623 316.208 219.891 320.554 210.721 C 324.853 201.531 330.413 192.905 336.104 184.19 C 336.745 183.209 337.361 182.259 338.006 181.271 Z M 333.849 138.621 C 334.051 138.895 334.257 139.164 334.466 139.426 C 336.346 141.792 338.501 143.692 340.93 145.128 C 343.36 146.564 346.064 147.535 349.043 148.041 C 349.374 148.097 349.709 148.147 350.047 148.192 C 349.846 147.92 349.64 147.651 349.43 147.386 C 347.55 145.021 345.395 143.12 342.965 141.684 C 340.536 140.249 337.832 139.278 334.852 138.772 C 334.519 138.715 334.184 138.665 333.849 138.621 Z M 326.736 123.649 C 325.979 124.538 325.266 125.384 324.548 126.262 C 318.115 134.165 312.414 142.791 308.563 152.418 C 307.957 153.956 307.385 155.508 306.847 157.071 C 306.341 158.556 305.672 160.238 305.304 160.427 C 305.417 160.362 305.579 160.408 305.421 160.402 C 305.286 160.395 304.998 160.3 304.709 160.158 C 304.11 159.868 303.437 159.416 302.777 158.943 C 301.446 157.984 300.097 156.905 298.7 155.873 C 295.914 153.814 292.902 151.833 289.543 150.749 C 288.453 150.393 287.326 150.161 286.183 150.06 C 287.246 150.416 288.27 150.88 289.238 151.445 C 292.166 153.143 294.606 155.459 297.023 157.835 C 298.239 159.029 299.429 160.252 300.763 161.447 C 301.438 162.042 302.135 162.638 303.033 163.185 C 303.481 163.45 303.997 163.726 304.696 163.894 C 305.364 164.068 306.445 164.052 307.284 163.506 C 309.657 161.745 309.795 159.945 310.517 158.435 C 311.112 156.904 311.682 155.388 312.278 153.901 C 315.963 144.681 320.568 135.746 325.185 126.678 C 325.699 125.671 326.2 124.686 326.736 123.649 Z M 313.478 110.072 C 312.713 111.002 311.999 111.854 311.246 112.763 C 304.567 120.807 297.904 128.579 290.442 135.597 C 285.355 140.404 280.097 145.521 275.908 151.394 C 273.795 154.327 272.829 157.661 272.275 160.953 C 272.084 162.106 271.964 163.27 271.918 164.438 C 272.221 163.326 272.598 162.222 273.009 161.15 C 274.19 158.11 275.707 155.16 277.813 152.994 C 282.692 147.879 287.982 143.426 293.21 138.484 C 300.918 131.239 307.007 122.42 311.877 113.186 C 312.422 112.154 312.956 111.116 313.478 110.072 Z M 269.896 157.586 C 269.856 157.141 269.811 156.7 269.759 156.261 C 269.29 152.309 268.323 148.564 266.857 145.026 C 265.391 141.488 263.426 138.156 260.962 135.032 C 260.688 134.683 260.408 134.338 260.123 133.998 C 260.162 134.442 260.208 134.883 260.26 135.322 C 260.729 139.274 261.696 143.019 263.162 146.557 C 264.628 150.095 266.593 153.427 269.056 156.552 C 269.33 156.899 269.61 157.243 269.896 157.586 Z M 269.226 163.203 C 268.649 162.484 268.058 161.777 267.453 161.081 C 265.273 158.829 264.034 156.547 260.178 154.792 C 259.13 154.723 258.824 155.01 258.421 155.155 C 258.044 155.329 257.72 155.513 257.406 155.702 C 256.788 156.077 256.225 156.469 255.674 156.868 C 254.605 157.654 253.556 158.467 252.528 159.305 C 251.511 160.124 250.514 160.944 249.525 161.711 C 249.033 162.091 248.542 162.458 248.075 162.768 C 247.868 162.908 247.653 163.037 247.432 163.154 C 247.367 163.189 247.3 163.219 247.231 163.244 C 247.201 163.259 247.209 163.231 247.432 163.224 L 247.434 163.224 C 247.668 163.217 248.011 163.321 248.211 163.47 C 248.42 163.615 248.516 163.768 248.543 163.816 C 248.606 163.937 248.553 163.856 248.529 163.717 C 248.474 163.464 248.44 163.015 248.436 162.584 C 248.426 161.694 248.495 160.71 248.583 159.741 C 248.769 157.764 249.037 155.774 249.315 153.755 C 249.875 149.728 250.471 145.652 251.009 141.556 C 251.133 140.633 251.244 139.747 251.365 138.828 C 250.99 139.666 250.627 140.51 250.275 141.358 C 248.691 145.188 247.3 149.098 246.191 153.11 C 245.639 155.126 245.157 157.137 244.816 159.264 C 244.651 160.314 244.514 161.392 244.486 162.559 C 244.476 163.137 244.486 163.77 244.614 164.473 C 244.702 164.892 244.771 165.256 245.099 165.844 C 245.341 166.362 246.349 167.281 247.434 167.224 L 247.44 167.224 C 248.513 167.166 248.851 166.89 249.279 166.696 C 249.686 166.48 249.998 166.276 250.312 166.059 C 250.891 165.651 251.451 165.217 251.99 164.757 C 253.036 163.873 254 162.97 254.95 162.065 C 255.897 161.162 256.826 160.25 257.745 159.387 C 258.191 158.964 258.65 158.554 259.121 158.158 C 259.329 157.983 259.544 157.818 259.767 157.662 C 259.864 157.595 259.955 157.539 260.005 157.508 C 260.052 157.469 260.079 157.489 259.852 157.459 C 259.777 157.4 260.164 157.505 260.431 157.629 C 260.727 157.758 261.031 157.913 261.343 158.084 C 261.962 158.422 262.592 158.805 263.215 159.196 C 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الآن حان دورك
هل اتخذت قرارًا في تجربة العميل (CX) ارتدّ عليك سلبًا أو علّمك شيئًا بالطريقة الصعبة؟ شارك اعترافك المجهول لتخبرنا بما الذي حدث خطأً. قد تكون قصتك المميزة التالية وتساعد الآخرين على تجنب الفخ نفسه.
هل فاتتك آخر جلساتنا المتقدمة؟
شاهدها الآن!
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لوحات المعلومات المخصصة
تعلّم كيفية إنشاء لوحات معلومات قوية ومخصّصة لتتبّع المقاييس الرئيسية لديك.
راقب سمعة علامتك التجارية في الوقت الفعلي
تعرّف على كيفية تتبّع الإشارات إلى علامتك التجارية والكلمات المفتاحية ذات الصلة بعلامتك التجارية، وإنشاء لوحات معلومات مباشرة لمشاركتها مع الأطراف الخارجية أو مع الإدارة.
تنبيهات Lucidya
تعلّم كيفية إنشاء لوحات معلومات قوية ومخصّصة لتتبّع المقاييس الرئيسية لديك.
آراء جريئة ورؤى مميزة حول تجربة العملاء من تحليلات فريقنا المتعمقة الأخيرة:
واحد من كل أربعة عملاء مؤسسيين جدد في النصف الأول من عام 2025 انتقلوا من مزودي CXM العالميين إلى لوسيديا
رؤية لا بد من قراءتها عن القطاع
تقرير سلوك المشترين من G2 لعام 2025: الذكاء الاصطناعي يعني الآن «مشمول دائمًا»
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