الإصدار الخامس
إخواني وأخواتي الأعزاء،
السلام عليكم ورحمة الله وبركاته،
تشرفنا بزيارة معالي وزير الاتصالات وتقنية المعلومات المهندس عبد الله السواحه إلى مقرنا في لوسيديا الشهر المنصرم. وكانت لحظة مميزة، ولا سيما حضوره في هذه المرحلة المفصلية من مسيرتنا وتقديره العميق للجهود المبذولة. هذه الزيارة الكريمة تعدّ تأكيدًا على دعم قيادتنا الرشيدة وثقتها في جهود فريق لوسيديا المتمسّك بقدرة التقنية السعودية على المنافسة العالمية بكل جدارة واقتدار.
الحقيقة أن الأحلام في لوسيديا جماعية لا فردية، فنحن لا نطور التقنية وفق رؤانا الذاتية، بل نحمل على عاتقنا أحلام جمهورنا العربي الذي يطمح إلى تجارب تقنية تتعامل مع لغته وتحترم ثقافته. لذا، نطور ذكاءً اصطناعيًا يحتوي ثراء لهجاتنا ويخدم مجتمعنا بعيدًا عن التعميمات والافتراضات، لأن جمهورنا العربي أكثر عمقًا وتنوعًا مما يتصور كثيرون.
أدعوكم للحلم معنا، سواء كنتم تسعون إلى فهم جمهوركم بشكل أفضل، أو إلى توثيق العلاقات مع عملائكم وتطوير استراتيجياتكم، فرحلتكم هي رحلتنا، وأحلامكم جزء من أحلامنا. وبإذن الله، ستظل لوسيديا منصة لتحقيق الأحلام تدفع التقنية العربية إلى الأمام، وسنواصل العمل يدًا بيد مع شركائنا لتحقيق أهداف رؤية 2030 التي نساهم اليوم في أكثر من 25 هدفًا منها.
أخوكم،
لقد تشرفنا في لوسيديا باستقبال معالي المهندس عبدالله السواحه، وزير الاتصالات وتقنية المعلومات، في مقرّنا، حيث كانت زيارته الكريمة مصدر اعتزاز كبير لفريقنا بأكمله. أُتيحت لنا خلالها فرصة استعراض حلولنا المبتكرة في مجال الذكاء الاصطناعي العربي، والحديث عن أثرها المتنامي في المملكة وخارجها.
وقد كان لتثمين معاليه دورٌ بالغ في تجديد العزم وتعزيز الإيمان بما نقدّمه. فالتقدير من قادة الوطن ليس تكريمًا فحسب، بل دعوة للاستمرار في غرس المعرفة بلغةٍ تُشبهنا، وحصد أثرها في وطنٍ يمضي بثبات نحو رؤيته. وكشركة سعودية، نضع نصب أعيننا الإسهام في تجسيد تطلعات رؤية 2030 عبر تقنيات تنطلق من عمق تراثنا وتخدم تحوّلنا الوطني نحو اقتصاد معرفي راسخ.
تقديرات تؤكد صحة المسار
ثلاثة تكريمات نالتها شركتنا هذا الشهر، كل منها علامة على طريق طويل نسير فيه بثبات.
ما كان لهذه التقديرات أن تحلّ في وقت أنسب، إذ باتت المؤسسات تعي أن التواصل مع العميل العربي لا ينجح إلا عبر ذكاء اصطناعي يفهم لغته ويعبّر عن ثقافته، لا عبر منظومات جامدة بلا هوية. وانطلاقنا من السعودية ليس تفصيلًا، بل الأساس الذي نبني عليه حلولًا تُصمّم على مقاس المنطقة منذ أن بدأنا.
فعالية قادمة
ماستركلاس جديد من سلسلة "سي إكسبلور" | CX-PLORE – تعلّم كيفية توظيف الاستبيانات والاستماع الاجتماعي لفهم أدق لجمهورك
في هذه الجلسة التفاعلية الموجزة، يصحبك كلٌّ من محمد الشمري (مدير تسويق المنتجات) وهند نور (مديرة نجاح العملاء) في عرض منهجي يبيّن لك كيف توفّق بين البيانات المنظَّمة الواردة من الاستبيانات، والرؤى العفوية المستخلصة من الاستماع الاجتماعي، لرصد العلامات الخفيّة لإحباط جمهورك، وفهم الأسباب الجذرية للمشكلات التي تؤدي إلى انخفاض التفاعل أو تكرار الشكاوى، قبل أن تتفاقم.
23 يوليو 2025
الساعة 8:00 مساءً (بتوقيت السعودية)
الجلسة باللغة العربية
منصة لوسيديا بحلة جديدة
أعدنا تصميم شريط التنقل في منصة لوسيديا لمزيد من السرعة والسلاسة في إنجاز مهامك.
ما الجديد؟
■ شريط تنقل جديد مبسط وسهل الاستخدام
■ صفحة جديدة للقنوات الموحدة "أومني تشانل" داخل تطبيق الاستماع الاجتماعي
■ تغيير في تصميم أيقونة "لوسي" ومكانها لتكون في متناول يدك
ستجد في هذه المقالة شرحًا وافيًا لكل التحسينات الجديدة.
البريد الإلكتروني متاح الآن كمصدر بيانات في الدعم متعدد القنوات (أومني سيرف)
دمجنا بشكل كامل خدمات البريد الإلكتروني من مايكروسوفت وأوتلوك ضمن تطبيق الدعم متعدد القنوات، مما يمنحك إمكانيات أوسع لإدارة القنوات المتعددة ويمكنك من توحيد إدارة مراسلات البريد الإلكتروني مع منصات التواصل الاجتماعي ومحادثات الدردشة في واجهة واحدة ومتكاملة.
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لوسيديا ما يفوتها شي…
فمن خلال رصدنا الذكي، نلتقط آراء الجماهير الصادقة عندما يتحدثون بتلقائية في الفضاءات الرقمية، بعيدًا عن التصنّع، فتستخلص من محادثاتهم وانطباعاتهم وشكواهم رؤى قيّمة عما يريدونه فعلاً.
لا تفوت فرصة الاطلاع على تقاريرنا القادمة. تابعنا على لينكد إن للحصول على رؤى مهمة قد تفيد مجال عملك:
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262.645 231.557 262.523 C 230.116 262.315 228.569 262.506 227.1 262.916 Z M 0 299.322 C 3.192 299.55 6.443 299.655 9.654 299.707 C 20.287 299.858 30.935 299.355 41.417 297.978 C 56.779 295.891 71.984 291.618 87.746 289.959 C 90.466 289.652 93.137 289.388 95.824 289.159 C 124.978 286.722 153.932 289.253 182.344 282.669 C 185.508 282.023 188.662 281.329 191.805 280.587 C 188.729 281.585 185.635 282.526 182.524 283.408 C 154.56 292.135 124.717 290.745 96.163 293.145 C 93.508 293.371 90.868 293.622 88.179 293.908 C 72.726 295.417 57.506 299.262 41.708 300.665 C 31 301.562 20.245 301.411 9.614 300.466 C 6.404 300.174 3.163 299.815 0 299.322 Z M 141.074 163 C 143.662 176.44 145.593 189.999 146.862 203.627 C 148.128 217.255 148.73 230.937 148.666 244.624 C 146.079 231.184 144.147 217.625 142.879 203.997 C 141.612 190.369 141.01 176.687 141.074 163 Z M 160.057 173.575 C 160.298 174.695 160.526 175.771 160.751 176.888 C 162.763 186.796 164.147 196.828 164.711 206.909 C 165.283 216.992 165.048 227.099 164.17 237.186 C 164.073 238.329 163.966 239.411 163.854 240.556 C 163.7 239.416 163.553 238.339 163.41 237.201 C 162.129 227.159 161.285 217.147 160.717 207.134 C 160.157 197.125 159.856 187.069 159.994 176.958 C 160.01 175.83 160.031 174.703 160.057 173.575 Z M 212.142 283.607 C 212.263 285.793 212.379 287.978 212.489 290.164 L 212.198 289.822 L 212.866 289.895 C 228.389 291.608 243.88 293.598 259.332 295.865 L 258.476 295.926 C 278.722 289.284 299.127 283.137 319.674 277.493 L 318.831 278.639 C 318.891 276.918 318.955 275.196 319.022 273.474 L 319.845 274.466 C 312.873 272.868 305.915 271.213 298.971 269.5 C 306.061 270.436 313.145 271.43 320.22 272.481 L 321.008 272.598 L 321.043 273.474 C 321.11 275.196 321.173 276.918 321.233 278.639 L 321.263 279.479 L 320.391 279.786 C 300.289 286.853 280.016 293.427 259.593 299.501 L 258.737 299.563 C 243.354 296.865 228.021 293.892 212.745 290.646 L 212.087 290.506 L 211.782 290.441 L 211.796 290.164 C 211.906 287.978 212.022 285.793 212.142 283.607 Z M 312.263 273 C 304.085 277.029 295.624 280.454 286.947 283.249 C 278.268 286.04 269.397 288.193 260.405 289.69 C 268.582 285.661 277.043 282.236 285.721 279.441 C 294.399 276.65 303.27 274.497 312.263 273 Z M 238.946 287.703 C 239.426 287.39 239.91 287.082 240.397 286.779 C 244.707 284.095 249.289 281.876 254.067 280.158 C 258.848 278.449 263.796 277.252 268.83 276.586 C 269.398 276.51 269.967 276.441 270.538 276.378 C 270.056 276.692 269.573 277 269.087 277.302 C 264.777 279.986 260.194 282.205 255.417 283.923 C 250.636 285.632 245.687 286.829 240.654 287.495 C 240.087 287.57 239.518 287.64 238.946 287.703 Z M 221.886 282.967 C 224.537 281.567 227.257 280.303 230.037 279.178 L 230.758 279.162 C 233.957 279.533 237.133 280.084 240.271 280.811 C 245.717 282.078 251.028 283.866 256.132 286.152 C 256.707 286.409 257.279 286.671 257.849 286.94 C 257.219 286.931 256.589 286.915 255.96 286.892 C 250.371 286.699 244.815 285.967 239.367 284.708 C 236.229 283.98 233.136 283.076 230.1 282.002 L 230.821 281.986 C 227.861 282.463 224.879 282.791 221.886 282.967 Z M 268.976 283.761 C 268.723 283.826 268.473 283.884 268.224 283.937 C 265.984 284.407 263.895 284.359 261.958 283.793 C 260.021 283.227 258.235 282.143 256.601 280.54 C 256.42 280.362 256.24 280.177 256.062 279.986 C 256.311 279.922 256.562 279.863 256.814 279.81 C 259.054 279.34 261.143 279.388 263.08 279.954 C 265.017 280.52 266.803 281.604 268.437 283.207 C 268.619 283.385 268.798 283.57 268.976 283.761 Z M 423.763 169.5 C 411.674 171.886 399.577 174.223 387.47 176.511 L 388.175 175.174 C 401.972 204.492 415.146 234.497 421.73 266.764 C 422.91 275.197 425.21 284.413 420.007 293.268 C 410.699 303.393 397.643 298.585 387.687 296.076 C 377.287 292.851 367.401 288.38 357.935 283.235 L 355.319 281.79 L 358.221 281.188 C 372.713 278.312 387.22 275.507 401.741 272.773 C 387.409 276.366 373.06 279.889 358.694 283.341 L 358.98 281.294 C 368.46 285.967 378.433 290.083 388.598 292.947 C 398.28 295.465 411.04 298.295 416.887 291.005 C 420.601 284.933 419.101 275.483 417.793 267.471 C 411.399 236.049 398.918 205.708 386.453 175.974 L 385.943 174.814 L 387.158 174.638 C 399.352 172.876 411.553 171.163 423.762 169.5 Z M 401.146 246.758 C 399.479 247.286 397.893 247.788 396.225 248.299 C 381.485 252.831 366.529 256.758 351.199 259.063 C 335.879 261.399 320.326 261.927 304.92 261.116 C 303.177 261.028 301.515 260.924 299.771 260.806 C 301.513 260.657 303.17 260.509 304.906 260.356 C 320.265 259.006 335.482 257.412 350.603 255.108 C 365.73 252.835 380.816 249.989 396.053 247.559 C 397.774 247.282 399.418 247.027 401.146 246.758 Z M 405.763 37.855 C 380.15 34.387 354.561 30.752 328.997 26.95 L 330.721 25.717 C 326.754 51.072 322.736 76.323 318.813 101.62 C 311.68 147.345 305.163 193.14 298.632 239.013 C 297.906 244.095 297.18 249.159 296.441 254.313 C 296.909 249.182 297.387 244.053 297.877 238.924 C 302.263 192.798 307.718 146.788 314.861 101.007 C 318.787 75.682 323.135 50.465 327.755 25.214 L 328.027 23.726 L 329.478 23.98 C 354.936 28.44 380.365 33.065 405.763 37.855 Z M 272.439 258.743 C 273.037 259.375 273.62 260.021 274.189 260.68 C 276.738 263.653 279.019 266.863 280.748 270.509 C 281.583 272.372 282.389 274.217 282.519 276.7 C 282.523 277.313 282.517 278.02 282.117 278.933 C 281.797 279.837 280.47 280.841 279.439 280.861 C 277.388 280.934 276.498 280.197 275.517 279.661 C 269.668 275.566 266.298 270.336 262.856 264.864 L 263.584 265.222 C 261.312 264.962 259.046 264.656 256.788 264.304 C 259.046 263.952 261.312 263.646 263.584 263.386 L 263.926 263.347 L 264.311 263.744 C 268.755 268.229 272.987 273.059 277.628 276.264 C 277.954 276.468 278.32 276.664 278.582 276.773 C 278.884 276.906 279.124 276.926 279.059 276.93 C 278.952 276.953 278.853 277 278.767 277.067 C 278.649 277.158 278.6 277.263 278.607 277.266 C 278.625 277.282 278.711 276.994 278.722 276.685 C 278.778 275.289 278.306 273.407 277.775 271.666 C 276.676 268.135 275.17 264.611 273.551 261.092 C 273.18 260.297 272.828 259.542 272.439 258.743 Z M 185.015 108.319 C 185.115 107.968 185.197 107.643 185.218 107.28 C 185.569 105.278 183.398 102.791 180.955 102.935 C 176.139 103.313 174.031 106.563 172.665 109.671 C 172.56 109.935 172.459 110.206 172.371 110.477 C 172.639 110.384 172.909 110.287 173.172 110.196 C 176.32 109.104 179.387 107.909 180.976 107.935 C 181.333 107.942 181.548 107.831 182.017 107.757 C 182.476 107.682 183.191 107.736 184.064 107.996 C 184.369 108.094 184.676 108.183 185.015 108.319 Z M 168.128 37.306 C 168.583 37.083 169.013 36.868 169.465 36.654 C 173.463 34.728 177.327 33.164 180.386 30.924 C 183.476 28.722 186.113 25.598 188.92 22.182 C 189.234 21.797 189.54 21.43 189.861 21.034 C 189.784 21.538 189.707 22.012 189.607 22.506 C 188.756 26.833 186.699 31.313 182.728 34.166 C 178.757 37.028 174.002 37.582 169.617 37.398 C 169.114 37.378 168.633 37.344 168.128 37.306 Z M 153.46 36.128 C 153.987 35.91 154.482 35.7 155.003 35.488 C 159.604 33.588 164.141 32.044 167.878 29.76 C 171.631 27.53 174.654 24.117 177.626 20.124 C 177.962 19.671 178.282 19.248 178.619 18.784 C 178.529 19.35 178.44 19.877 178.318 20.437 C 177.351 25.29 174.674 30.375 169.966 33.172 C 165.317 35.972 160.088 36.45 155.132 36.238 C 154.574 36.211 154.016 36.174 153.46 36.128 Z M 136.974 32.703 C 137.563 32.573 138.116 32.447 138.7 32.323 C 143.848 31.193 148.782 30.235 152.878 28.064 C 157.001 25.942 160.592 22.47 164.313 18.753 C 164.731 18.331 165.134 17.933 165.558 17.5 C 165.361 18.073 165.17 18.61 164.949 19.168 C 163.039 24.05 159.871 28.932 154.729 31.61 C 149.582 34.296 143.836 34.1 138.707 33.083 C 138.126 32.968 137.549 32.841 136.974 32.703 Z M 123.549 30.214 C 124.012 30.104 124.454 29.995 124.891 29.886 C 128.899 28.902 132.567 27.997 135.639 26.402 C 138.715 24.879 141.541 22.192 145.012 19.855 C 145.397 19.597 145.782 19.352 146.181 19.105 C 145.981 19.529 145.787 19.941 145.584 20.355 C 143.817 23.98 141.611 27.829 137.471 29.958 C 133.373 32.057 128.831 31.813 124.872 30.646 C 124.434 30.515 123.998 30.371 123.549 30.214 Z M 201.263 12.696 C 199.57 13.199 197.839 13.588 196.083 13.872 C 180.001 16.386 164.089 10.536 149.189 6.38 C 147.948 6.042 146.702 5.729 145.45 5.44 C 132.306 2.026 114.516 2.168 110.243 17.6 C 109.674 19.264 109.222 20.965 108.892 22.692 C 108.973 20.896 109.154 19.178 109.509 17.402 C 110.646 10.178 116.292 3.133 123.924 1.234 C 131.4 -0.872 139.102 0.044 146.312 1.558 C 147.623 1.841 148.952 2.173 150.231 2.518 C 165.643 6.812 180.115 13.4 196.012 13.115 C 197.768 13.075 199.522 12.934 201.263 12.695 Z M 116.959 22.228 C 115.932 23.461 114.928 24.712 113.946 25.98 C 104.364 36.756 104.697 51.118 105.334 64.809 L 105.432 66.892 L 103.338 66.897 C 102.953 66.897 102.576 66.92 102.207 66.963 C 89.342 68.301 86.083 92.726 102.652 94.5 C 104.214 94.835 105.801 95.041 107.397 95.118 C 105.754 95.298 104.152 95.355 102.546 95.253 C 95.23 95.353 87.394 88.69 87.866 80.427 C 87.858 72.703 92.981 64.113 101.749 62.989 C 102.276 62.928 102.807 62.898 103.338 62.899 L 101.341 64.988 C 100.605 51.397 101.969 34.775 113.38 25.472 C 114.545 24.361 115.739 23.279 116.959 22.228 Z M 125.604 23.5 C 125.109 24.123 124.622 24.74 124.144 25.356 C 119.625 30.876 116.815 36.761 115.492 43.374 C 114.084 49.932 113.311 56.866 112.202 63.856 L 111.831 66.195 C 111.691 65.399 111.561 64.619 111.442 63.855 C 110.397 56.841 110.063 49.651 111.585 42.515 C 112.943 35.317 117.647 28.601 123.623 24.803 C 124.274 24.356 124.935 23.921 125.604 23.5 Z M 113.012 92.559 C 113.533 93.001 114.034 93.417 114.547 93.847 C 119.129 97.667 123.595 101.312 128.397 104.072 C 133.179 106.873 138.532 108.637 144.327 110.149 C 144.97 110.319 145.609 110.488 146.263 110.658 C 145.595 110.755 144.936 110.838 144.268 110.906 C 138.329 111.565 131.845 110.738 126.403 107.539 C 120.955 104.402 116.897 99.547 113.962 94.332 C 113.63 93.745 113.325 93.167 113.012 92.559 Z M 89.421 124.275 C 86.771 125.81 84.078 127.271 81.347 128.655 C 65.559 137.308 45.596 140.864 35.98 155.913 C 31.252 163.249 30.576 172.615 31.177 181.607 C 33.662 208.485 44.46 234.349 55.725 259.265 C 57.037 262.073 58.314 264.763 59.696 267.498 C 58.093 264.902 56.544 262.273 55.049 259.613 C 41.844 235.581 29.822 209.988 27.187 181.885 C 26.576 172.471 27.29 162.266 32.967 153.889 C 44.523 137.397 64.813 135.39 81.03 127.964 C 83.855 126.801 86.653 125.571 89.421 124.275 Z M 31.772 213.152 C 31.846 214.398 31.917 215.58 31.978 216.824 C 32.553 227.814 32.592 238.735 32.928 249.571 C 33.24 260.406 34.017 271.216 35.034 282.155 C 35.149 283.389 35.255 284.574 35.374 285.814 C 34.994 284.628 34.639 283.49 34.288 282.298 C 31.144 271.755 29.246 260.75 28.93 249.696 C 28.589 238.633 29.638 227.669 31.219 216.788 C 31.397 215.556 31.58 214.385 31.772 213.152 Z M 106.066 202.038 C 105.932 200.202 105.747 198.462 105.504 196.661 C 103.373 180.779 96.438 165.244 83.919 156.016 C 71.665 146.375 53.263 147.151 41.02 157.88 C 39.622 159.019 38.282 160.228 37.007 161.503 C 38.09 160.044 39.257 158.648 40.502 157.324 C 51.11 144.684 72.708 141.849 86.28 152.787 C 100.154 163.022 106.303 180.47 106.262 196.609 C 106.266 198.421 106.201 200.232 106.066 202.038 Z M 85.757 181.271 C 86.607 182.088 87.42 182.88 88.249 183.711 C 95.607 191.051 102.321 199.386 106.825 209.012 C 111.372 218.608 113.69 228.997 114.841 239.352 C 114.972 240.524 115.078 241.642 115.183 242.824 C 114.817 241.695 114.464 240.631 114.098 239.513 C 110.838 229.623 107.555 219.891 103.209 210.721 C 98.91 201.531 93.35 192.905 87.659 184.19 C 87.018 183.209 86.402 182.259 85.757 181.271 Z M 89.914 138.621 C 89.712 138.895 89.506 139.164 89.297 139.426 C 87.417 141.792 85.262 143.692 82.833 145.128 C 80.403 146.564 77.699 147.535 74.72 148.041 C 74.389 148.097 74.054 148.147 73.716 148.192 C 73.917 147.92 74.122 147.651 74.333 147.386 C 76.213 145.021 78.368 143.12 80.798 141.684 C 83.227 140.249 85.931 139.278 88.911 138.772 C 89.244 138.715 89.578 138.665 89.914 138.621 Z M 97.027 123.649 C 97.784 124.538 98.497 125.384 99.215 126.262 C 105.648 134.165 111.349 142.791 115.2 152.418 C 115.806 153.956 116.378 155.508 116.916 157.071 C 117.422 158.556 118.091 160.238 118.459 160.427 C 118.346 160.362 118.184 160.408 118.342 160.402 C 118.477 160.395 118.765 160.3 119.054 160.158 C 119.653 159.868 120.326 159.416 120.986 158.943 C 122.317 157.984 123.666 156.905 125.063 155.873 C 127.849 153.814 130.861 151.833 134.22 150.749 C 135.31 150.393 136.437 150.161 137.58 150.06 C 136.517 150.416 135.493 150.88 134.525 151.445 C 131.597 153.143 129.157 155.459 126.74 157.835 C 125.524 159.029 124.334 160.252 123 161.447 C 122.325 162.042 121.628 162.638 120.73 163.185 C 120.282 163.45 119.766 163.726 119.067 163.894 C 118.399 164.068 117.318 164.052 116.479 163.506 C 114.106 161.745 113.968 159.945 113.246 158.435 C 112.651 156.904 112.081 155.388 111.485 153.901 C 107.8 144.681 103.195 135.746 98.578 126.678 C 98.064 125.671 97.563 124.686 97.027 123.649 Z M 110.285 110.072 C 111.05 111.002 111.764 111.854 112.517 112.763 C 119.196 120.807 125.859 128.579 133.321 135.597 C 138.408 140.404 143.666 145.521 147.855 151.394 C 149.968 154.327 150.934 157.661 151.488 160.953 C 151.679 162.106 151.798 163.27 151.845 164.438 C 151.542 163.326 151.165 162.222 150.754 161.15 C 149.573 158.11 148.056 155.16 145.95 152.994 C 141.071 147.879 135.781 143.426 130.553 138.484 C 122.845 131.239 116.756 122.42 111.886 113.186 C 111.34 112.154 110.806 111.116 110.285 110.072 Z M 153.867 157.586 C 153.907 157.141 153.952 156.7 154.004 156.261 C 154.473 152.309 155.44 148.564 156.906 145.026 C 158.372 141.488 160.337 138.156 162.801 135.032 C 163.075 134.683 163.355 134.338 163.64 133.998 C 163.601 134.442 163.555 134.883 163.503 135.322 C 163.034 139.274 162.067 143.019 160.601 146.557 C 159.135 150.095 157.17 153.427 154.707 156.552 C 154.433 156.899 154.153 157.243 153.867 157.586 Z M 154.537 163.203 C 155.113 162.484 155.705 161.777 156.31 161.081 C 158.49 158.829 159.729 156.547 163.585 154.792 C 164.633 154.723 164.939 155.01 165.342 155.155 C 165.719 155.329 166.043 155.513 166.357 155.702 C 166.975 156.077 167.538 156.469 168.089 156.868 C 169.157 157.654 170.206 158.467 171.235 159.305 C 172.252 160.124 173.249 160.944 174.238 161.711 C 174.73 162.091 175.221 162.458 175.688 162.768 C 175.895 162.908 176.109 163.037 176.331 163.154 C 176.395 163.189 176.463 163.219 176.532 163.244 C 176.562 163.259 176.554 163.231 176.331 163.224 L 176.329 163.224 C 176.095 163.217 175.752 163.321 175.552 163.47 C 175.343 163.615 175.247 163.768 175.22 163.816 C 175.157 163.937 175.21 163.856 175.234 163.717 C 175.289 163.464 175.323 163.015 175.327 162.584 C 175.337 161.694 175.268 160.71 175.18 159.741 C 174.994 157.764 174.726 155.774 174.448 153.755 C 173.888 149.728 173.292 145.652 172.754 141.556 C 172.63 140.633 172.519 139.747 172.398 138.828 C 172.773 139.666 173.136 140.51 173.488 141.358 C 175.072 145.188 176.463 149.098 177.572 153.11 C 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أشتغل في كول سنتر حق واحد من البنوك. جاني عميل على الخط، وكان مضايق ومعصب، وقال إنه تكلم قبل كذا مرتين مع زملائي الاثنين في نفس الموضوع، بس كل مرة يضطر يشرح لهم الوضع من الصفر. أنا واللي معي حاولنا نفهم وضعه ونساعده، بس المشكلة إن ما كان عندنا أي تفاصيل عن المكالمات اللي فاتت. وعشان كذا ما قدرنا نحل له مشكلته على الوجه المطلوب، وفي الآخر قفل الخط وهو مو راضي خالص.
أحد المصارف السعودية
والآن جاء دورك في المشاركة
هل واجهت موقفًا في عملك مع العملاء لم يحقق النتيجة المرجوة، أو استخلصت منه تجربة مفيدة؟ شاركنا قصتك (سريتك مضمونة ولن نكشف عن هويتك)، فقد نعرضها في الإصدار التالي لتكون عبرة للآخرين.
هل فاتتك جلسات الماستركلاس الماضية من برنامجنا التدريبي؟
شاهدها الآن!
هل غابت عنك فرصة حضور دروسنا الماضية ضمن البرنامج التدريبي المتخصص من سلسلة "CX-PLORE"؟ أبشر! التسجيلات الكاملة تنتظرك على يوتيوب لتشاهدها في الوقت الذي يناسبك.
تنبيهات لوسيديا
تعلّم كيفية إعداد التنبيهات لمتابعة ذكر علامتك التجارية والكلمات المفتاحية ذات الصلة، إضافةً إلى مراقبة أنشطة المنافسين ورصد المحتوى الذي يكتسب زخمًا لدى جمهورك، وتحديد اللحظات الحاسمة التي تتطلب تدخلًا فوريًا.
رصد سمعة علامتك التجارية لحظة بلحظة
تعلم كيفية رصد ما يقوله الناس عن علامتك التجارية على المنصات ومتابعة الكلمات المفتاحية المرتبطة بها، وتصميم لوحات تحكم حية يمكن مشاركتها مع الشركاء أو الإدارة العليا.
إعداد لوحات التحكم المخصصة
تعلّم كيفية إعداد لوحات تحكّم متطورة ومصممة خصيصًا لاحتياجاتك لتتبع مؤشرات الأداء الرئيسية.
من عمق تحليلاتنا الأخيرة، نقدم لكم خلاصة أفكارنا في عالم تجربة العملاء:
بالإنجليزي
عميل واحد من كل أربعة عملاء الشركات الكبرى الجدد تركوا المنصات العالمية لإدارة تجربة العملاء في النصف الأول من العام 2025 لصالح منصة لوسيديا
